I've been working in a BPO industry for years now and meet alot of people who give me guidance and also share some knowledge with work and life. I learn alot from the experienced I've been thru about the process that I can used also on my daily routine. This help me to understand how things work and how to manage them.
The first account I handled which was a health insurance company, we assist members filing their claims to be reimburse and also provide them with the coverage and policy. It was a seasonal account for 6 months. I was very thankful on that experience because it teached me how to handle customers different emotions and how to properly assist them.
After my contract ended I was hired by a company that handles a satellite tv provider. We worked with their back office team which handles escalated concerns and other process on the account. We work on adjustments, bankruptcy, refunds, etc,.
I also handled a financial account and assign as one of their collection specialist. We assist people that have over due account, refund and also adjustments. Also we guide them to options that they have to settle the issue they are having. Like payment options that could help them with the process. I've been with the company for almost 2years and learn thing that was beneficial for me specially on handling my finances.
Before my most recent company I work again with another health insurance company. We deal with the providers which are Doctors and health facility claims. Almost the same process with the previous one but the difference is that we are assisting the providers. With this account we also help them to check their contract and also pricing of the services.
Currently I'm working with one of the known retail corporation that operates a chain of hypermarkets as a customer associate thru chat. We assist customer with order issues like refund, tracking updates, missing items or not received and others. It just a seasonal cotract which initially for 2 months only but extended for additional 2months until March 5th.
I'm planning to settle down on our province after the contract and looking for stable job that I can apply my skills and also provide an impact to the company.