PERPETUAL DARIA
Abuja, Nigeria (Open to Global Remote Roles) |
PROFESSIONAL SUMMARY
Results oriented Sales and Customer Service Professional with proven experience driving the
revenue growth, managing customer relationships, and supporting administrative operations in
fast paced environments. Demonstrated ability to increase sales performance, resolve
high-volume inquiries, and maintain accurate records while ensuring compliance and
confidentiality. Proficient in CRM systems, Microsoft Office Suite, and remote customer support
platforms. Committed to delivering exceptional service experiences and contributing to business
growth
CORE SKILLS
Customer Service Excellence | Sales & Revenue Growth | CRM Management (Zendesk,
Freshdesk) | Transaction Processing Support | Call Handling & Email Support | Records &
Documentation Management | Microsoft Office Suite | Compliance & Confidentiality |
Administrative Support | Multitasking & Workflow Coordination
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE \ VIRTUAL ASSISTANT
(Freelance)
Remote | November 2024 – Present
● Handled 50+ weekly support tickets via Zendesk and Freshdesk with a 95%
first-response compliance rate.
● Reduced average response time by 30% through effective ticket prioritization and
workflow organization.
● Managed inboxes and responded to 40–60 daily emails and chat inquiries, maintaining a
95%+ customer satisfaction rate.
● Handled inbound and outbound calls, resolving client concerns and reducing escalations
by 25%.
● Processed client applications, renewals, invoices, and payment confirmations with 98%
data accuracy.
● Maintained and organized digital files and customer records, ensuring confidentiality and
compliance standards.
● Scheduled appointments and coordinated calendars, reducing booking conflicts by 30%.
● Assisted with lead follow-ups and basic sales support, increasing conversion rates by
15%.
● Created canned responses/macros to improve response time by 20%.
● Supported social media inbox management and customer engagement.
● Conducted research and prepared reports using Microsoft Excel and Google Sheets.
● Collaborated with remote teams to streamline workflow processes and improve service
delivery.
● Assisted with onboarding processes and client documentation.
SALES EXECUTIVE
Udama Farms Limited | Nasarawa, Nigeria| December 2022 – September 2024
● Increased monthly sales revenue by 25% through proactive client engagement and
upselling strategies.
● Managed an average of 40+ customer interactions daily, ensuring professional service
delivery.
● Processed customer orders and payments with 98% transaction accuracy.
● Improved customer retention by 20% through follow-ups and relationship-building.
● Maintained and updated 300+ customer records, ensuring confidentiality and data
integrity.
● Assisted in marketing and outreach campaigns that expanded the customer base by
15%.
● Resolved customer complaints within 24 hours, improving overall satisfaction ratings.
● Collaborated with internal teams to streamline order fulfillment processes, reducing
delays by 18%.
EDUCATION
Bachelor of Science (B.Sc.) Human Physiology
Bayero University, Kano – September 2020
CERTIFICATIONS
● Virtual Assistant Training – ALX Africa (October 2024)
● IT Support / Customer Support & CRM Training – Digital Witch IT Support Community (
November 2025)
● Cold Email Course – B2B Cold outreach & lead Generation w/AI — Udemy (August
2025)
TECHNICAL PROFICIENCY
Microsoft Office Suite (Word, Excel, Outlook) | Google Workspace | Zendesk | Freshdesk | CRM
Systems | Apollo | Click up | Zapier | Slack
