Peris Ngubia

PERIS NGUBIA Location: Kenya: Languages: English (Fluent), French (Basic) VIRTUAL ASSISTANT PROFESSIONAL SUMMARY Customer Service and Administrative Support Specialist with over 5 years of experience in managing inbound customer requests, generating quotes, handling CRM systems, and supporting daily business operations. Proven ability to handle high call volumes, conduct follow-ups, and track payments accurately. Tech-savvy, self-motivated, and highly adaptable to new systems such as Jobber CRM. Seeking a remote role in customer success and operations support within a service-based business. CORE COMPETENCIES • Customer Service (Phone, Email, Chat) • CRM Tools: HubSpot, Zoho (adaptable to Jobber) • Quote Generation and Follow-ups • Invoicing and Payment Tracking • Call Handling and Scheduling • Administrative Support • Cash Flow Updates (Cash, Check) • Attention to Detail and Accuracy • Tech-Savvy and Fast Learner • Independent and Remote Work Ready PROFESSIONAL EXPERIENCE Customer Support Specialist (Remote) Refinance Auto Group — Mar 2024 to Mar 2025 • Handled over 100 inbound customer service calls daily. • Generated and tracked service appointments and quote requests using CRM (HubSpot). • Maintained accurate records of client communications, payments, and service status. • Followed up with customers and scheduled services, contributing to a 95% satisfaction rating. • Updated payment statuses and client records to support accurate cash flow reporting. Lead Management Specialist (Remote) Hodge Travel Solutions — 2021 to 2024 • Managed 50+ daily client calls for travel services, converting inquiries into scheduled bookings. • Created, sent, and followed up on quotes while updating lead statuses in CRM. • Supported business operations by coordinating with the sales team and logging all activity. • Conducted informal training for new hires on CRM data entry and client communication. Virtual Assistant (Hybrid) Ruai Family Hospital — 2018 to 2020 • Scheduled daily appointments and explained service processes to patients. • Updated internal systems and payment records to reduce billing errors. • Coordinated between departments to improve communication and administrative efficiency. EDUCATION Bachelor of Arts in Public Relations Kenyatta University CERTIFICATIONS • Lead Management and Customer Success Training TECHNICAL SKILLS • CRM Software: HubSpot, Zoho, familiar with Jobber • Tools: Google Workspace, Microsoft Office, Slack, Zoom • Social Media: Basic posting and content scheduling