Peris Ngubia

I am a dedicated Virtual Assistant and Remote Customer Support Specialist 2 years of experience helping businesses streamline operations and deliver exceptional customer experiences. My expertise combines administrative support with customer service, ensuring clients receive reliable, professional, and results-driven assistance.

As a Virtual Assistant, I handle tasks such as email and calendar management, scheduling, data entry**, research,** and document preparation. I am detail-oriented, organized, and skilled at multitasking, allowing me to manage multiple priorities while maintaining accuracy and efficiency.

In customer support, I have successfully managed chat, email, and phone inquiries, resolving issues, providing product knowledge, and ensuring customer satisfaction. I approach every interaction with empathy and professionalism while also supporting business growth through upselling and cross-selling opportunities**.**

I am proficient in tools such as Google Workspace, Microsoft Office, Zoho, HubSpot, Salesforce, Slack, Trello, Jira, and Zoom, and I adapt quickly to new systems. My clients value my communication skills, problem-solving ability, confidentiality, and time management, especially when working across different time zones.

I aim to help businesses save time, build stronger customer relationships, and achieve growth by providing consistent, high-quality support.