Perine Francisco

Perine M. Francisco Silang, Cavite 4118 PH |-| - EDUCATION Philippine State College of Aeronautics  Associate in Aircraft Maintenance Technology - Overall Weighted Average: 1.9 WORK EXPERIENCE Unity Communications Admin Case Worker     Quality & Training Specialist   Provider Services Advocate   Healthcare Advocate  Product Description Writer  Alabang, Muntinlupa November 2018 – July 2019 Interact with healthcare providers to deliver them with the information and assistance they need on our members’ policy over the phone. Assist providers with their medical claims, identify reasons for denials, and re-processing of claims. TaskUs   Alabang, Muntinlupa September 2019 – July 2020 Interact with healthcare providers to deliver them with the information and assistance they need on our members’ policy over the phone. Review necessity of medical procedures and process intake. Assist providers with their medical claims, identify reasons for denials, and re-processing of claims. Hinduja Global Solutions, Ltd. (Sagility)  Imus, Cavite May 2021 – October 2022 Conducting regular audits (real-time and deferred transactions) to assess compliance with quality standards and procedures. Identifying areas for improvement and implementing corrective actions to enhance quality and efficiency. Developing learning materials (manuals, courses, and process maps) to provide training and guidance. EXL Service Philippines, Inc.  Bacoor, Cavite January 2023 - Present Manage schedule and appointments of healthcare providers and patients. Review medical records through EMR systems and keep track of patient records. Process pre-authorization requests. Case management – identifying patient needs through assessments, continuous monitoring, and interdisciplinary care plans. Callmax Solutions  Villamor, Pasay City June 2014 – March 2016 Imus, Cavite March 2017 – July 2018 Conducting research to gain an in-depth understanding of the product and its features. Creating compelling and accurate product descriptions that accurately reflect the product’s features and benefits. Editing and proofreading product descriptions for accuracy, clarity, and consistency. And reviewing the content for grammar, spelling, and style. SKILLS: Microsoft Excel, Google Sheets, Customer Service & Call Handling, Electronic Medical Records, Scheduling INTERESTS: Data Manipulation, organizing things, playing mobile games