Pellie Goolsby

Pellie Goolsby Remote Support Specialist- www.linkedin.com/in/pellie-goolsby-2708b5a4/ -  Wortham, TX 76693 Detail oriented, experienced, and reliable manager with 15+ years serving clients’ needs while providing exceptional customer service. Team collaborator, liaising with managers and key stakeholders to deliver practical and technical solutions for improved products, programs, and operations. Relationship builder, facilitating conversations with customers, honing into their needs, and providing personalized offers and timely service. Self-educated, maintaining and applying current knowledge of specific market and industry demands and trends to improve processes and protocols. Staff developer, training and equipping teams to analyze, adjust, and improve processes. Areas of Expertise include: Remote Work Experience Distributed Team Member Microsoft Office Google Drive Digital/Oral/Written Communicator Project Management Zoom, Go To Meeting, Skype Sales & Marketing Time Management Client Relationship Manager Staff Training & Leadership Customer-Oriented Professional Experience PLASSON USA  Corsicana, TX A global leader in the development, manufacturing and marketing of high-quality technical products. Supply Chain Specialist, Nov 2018 to Present Ensures the performance of supply chain from order to shipment to billing and customer service. Tracking inventory and orders as well as forecast future supply needs. Working in a supervisory capacity to ensure that the overall process runs smoothly. Maintain adequate inventory, schedule and receive shipments, and organize inventory shipments. Assess current orders and forecast future demand in order to provide adequate supplies. Communicate regularly with customers and vendors to avoid unforeseen supply issues. Ensure correct vendor pricing and request quotes. Liaise with Plasson Israel supply team to ensure manufacture, inventory, and shipping requirements. Provide logistic support. Key Accomplishments: Remote work and Distributed Team Member. Support supply and logistics department in consistently meeting Key Performance Indicator (KPI) goals. FREESTONE LONE STAR AUTOPLEX  Fairfield, TX A new and pre-owned vehicle dealership and servicing center. Business Manager, Mar 2017 to Nov 2018 Understand client needs and budgets, presenting buyers with personalized vehicle financing and insurance options. Secure financial approval and process finance deals, maintaining current knowledge of new and pre-owned regulations and ensuring company compliance with federal, state, and industry requirements. Explain manufacturer warranties and dealership service procedures and policies, ensuring customers understand their car maintenance responsibilities. Actively promote and pursue training and development opportunities for staff and self. Key Accomplishments: Maintain a 65% closing rate for walk-ins, phone-ups, and internet leads. Processed rebate funding paperwork and cleared company backlog. Regularly increased sales by upselling aftermarket products, including Guaranteed Auto Protection (GAP) insurance and service contracts. Certified sales consultant, Nov 2016 to March 2017 Strategically profiled customers and developed client relationships, presenting competitive offers on new and pre-owned vehicles and influencing customers to make a purchasing decision. Obtained knowledge of entire vehicle inventory, including details on vehicle features, purchasing options, availability, and price. Walked customers through the purchase and financing process, collaborating with sales managers on upsells and achieving sales objectives. Maintained after-purchase relationships, coordinating vehicle delivery, ensuring client is satisfied with vehicle purchase, and promoting specialized offers for repeat business. LONG INDUSTRIES, INC.  Buffalo, TX  July 2014 to Nov 2016 A tank and surface equipment manufacturer for the oil and gas industries. Production Coordinator Coordinated with draft and design manager to distribute new documents and revisions to the appropriate departments and customers. Ensured manufacturing accuracy, confirming consistent quality standards were followed for fabrication. Collaborated with key managers on quality control, brainstorming productive solutions for system improvements. Liaised with Quality Control Manager to ensure materials and suppliers met API/ASME standards for fabrication. Maintained Approved Supplier List. Compiled bills of materials and data book documents, delivering comprehensive information on the fabrication process to clients. Ensured products were completed and delivered on time. Key Accomplishments: Oversaw staff training and account setup in Global Shop, an Enterprise Resource Planning (ERP) software. Implemented and established protocols for fabrication, maintaining a key focus on complying with both American Petroleum Institute (API) and American Society of Mechanical Engineers (ASME) requirements. RECARO AIRCRAFT SEATING  Fort Worth, TX A designer, manufacturer, and seller of economy and business class aircraft seating. Configuration Management & Documentation Control Specialist, Aug 2011 to July 2014 Liaised with key staff at RECARO Germany on process, manufacturing, and development improvements ensuring products consistently met quality standards. Managed the engineering design change process, collaborating with engineers to monitor, revise, update, and document adjustments in product design. Liaised with Quality Control Manager to ensure material used met FAA standards for fabrication. Released design changes, engineering documents, and certifications, as well as submitted change notifications to the FAA. Key Accomplishments: Remote work and Distributed Team Member Facilitated and directed weekly remote change review board meetings for national and international managers. Supported department in consistently meeting Key Performance Indicator (KPI) goals. - – During this time I was a stay at home mom and worked as a volunteer and substitute teacher at Justin Elementary School in Justin, Texas. In addition, I had two successful Independent Distributor businesses with Advocare and Silpada Jewelry. I also worked in accounting for many years, both payables and receivables, and have auditing experience as well. Education & Training AAS Paralegal Studies, Navarro College, Corsicana, TX