Pellie Goolsby

I am driven, versatile, and have the ability to quickly resolve issues and prioritize tasks. As a support specialist with an exceptional track record, I'm looking to use my talents in the virtual world to maximize my opportunities. My excellent communication skills teamed with my ability to immediately relate to team member or customer needs, plus my 15-year history of management experiences, makes me an excellent addition to any team. I am able to work in a team setting and have the dedication to work on my own.

In each of my professional roles, I have been successful in facilitating trust, refining processes, and advancing company goals.  Please review the following examples from my resume, which outline the many strengths I can leverage to advance the mission and core values of your company.

• Remote work and Distributed Team Member with Call Center Experience
• Liaised with team members to define their goals and objectives, address apprehensions, rectify immediate concerns, and deliver an exceptional experience in a timely manner.
• Maintained keen understanding of shifting industry processes and regulations, implementing changes to operations and service to comply with new standards.
• Promoted professional growth of staff through system and software training, as well as supporting teams in meeting KPI goals.

My resume is available and will detail my ability to problem solve and execute; it is my goal to apply these skills to the progress of a growing company that sees the benefit of work-life balance. Thank you for your consideration.