Pedrofelix Obregon

Pedrofelix Obregon BPO and Financial Specialist Date of birth:- 4 years of experience in the BPO industry, specialist on the finance/credit field. Providing consulting services to credit card users, including but not limited to interest rates, payment due date changes, balance transfers and fee removals. Experience 2015-07 – 2017-03 Financial Specialist Sitel Responsibilities • • • Review credit card limit, interest rate adjustments and release authorization hold to the customers of one of the biggest bank institutions in the US. Charges review, balance transfers and bank statement breakdown to customers. Retention of CC holders. 2017-03 – 2018-01 Customer Service Specialist (Billing) Concentrix Responsibilities • • • • Transaction verifications Review and approval of refund requests Send outcome of requests via email meeting the quality standards of the company Follow up of customer’s cases in timely manner 2018-03 – Present Customer Service Specialist (Tech Support) Ibex Responsibilities • • • • Bilingual Tech support of devices and application of streaming services. Billing review including due date and grace period. Upgrade of monthly plans if requested. Refund review and application. Education F.L.I.P 2015 Language improvement program (Sitel) 2014 Universidad de Ciencias Comerciales (UCC) Academic english program Skills • • • • • Computer Skills. Intermediate Knowledge of Office 365 package. Multitasking. Process oriented. Able to keep a very organized and detail focused task completion Fast pace learner. Self-motivator and goal ambitious.