Pedro

Pedro Navarro Date of birth: 22/10/1987 Nationality: Venezuelan Gender: Male Phone number: (- (Home) Phone number: (- (Mobile) Email address: - Email address:- Address: Urb. Colinas de Parque Caiza, Torre F, Piso 9, Apto 9-11, Calle Maturin, Parque Caiza. Municipio Sucre, 1073, Caracas, Venezuela (Home) WORK EXPERIENCE 14/03/2022 – CURRENT California, United States TEAM LEAD - CUSTOMER SERVICE TEAM AMENIFY • • • • • • Responsible for training team members, setting new strategies and monitoring progress towards goals Responsible for deciding how to approach tasks and develop plans when needed to accomplish them. Responsible for determining the goals that members will work toward to improve workflow Responsible to de-escalate sensitive/complex and resolve conflicts with customers Responsible for handling refund requests through Stripe and counter-dispute refund claims. Coaching team members by conducting 1-1's to find opportunities to improve workflow and trends in the CXR Team. • Weekly metrics report for the CXR Team to assess trends and coach if needed. Strong experience in ZenDesk ticket software, Stripe, Jira, Confluence, Slack, and Zoom. 15/08/2022 – CURRENT Connecticut, United States CUSTOMER SERVICE REPRESENTATIVE KNOCKING . CO • • • • Provide customers with a high standard of customer service over the phone and from Gorgias ticket software Resolve customers' requests for exchange and refunds if needed via Shopify Provide customers with responses to any inquiries in a timely manner. Process returns via Loop portal. Strong experience in Gorgias ticket software, Loop portal, Shopify, Slack, Zoom. 31/05/2013 – 05/12/2017 Caracas, Venezuela ADMINISTRATIVE ASSISTANT EMBASSY OF MALAYSIA IN CARACAS Administrative Assistant and Consular Clerk at the Embassy of Malaysia for 4 years and 6 months. Experience in providing visa applicants with detailed information on the requirements to apply for the different types of visas for Malaysia, working on arrangements for official and unofficial meetings, monitoring and implementing protocol and security regulations regarding indoor and outdoor events as well as logistics for local and international moving for all Malaysian diplomats when moving overseas. Interpretations from English to Spanish and from Spanish to English in meetings with the H.E. Ambassador as well as Second and Third Secretaries, update of Inventories, legalization of documents, assisting the Consul on budget management for office supplies as well as payment for services providers, update of Embassy’s inventory, update and work on budget of stationary purchases, cleaning companies, external service providers to the Embassy as well as liaising with Venezuelan authorities to convey the Malaysian foreign policy in the region and also expedite official requests. 08/12/2017 – 22/12/2020 Caracas, Venezuela EXECUTIVE ADMINISTRATIVE ASSISTANT EMBASSY OF THE UNITED STATES OF AMERICA IN CARACAS Administrative assistant with 3 years of experience where my duties were focused on prescreening all visa applicants before the final interview, customer service for visa applicants, visa printing, passport delivery, visa projects for personalities and also Venezuelan authorities as well as monthly visa reports and visa and staff training. EDUCATION AND TRAINING 15/01/2007 – 19/05/2011 Caracas, Venezuela ASSOCIATE’S DEGREE IN MODERN LANGUAGES Instituto Universitario Tecnológico Américo Vespucio Address Avenida Principal de Los Chorros, Caracas 1071, Miranda, Caracas, Venezuela Website https://iutav.terna.net/ 17/01/2000 – 22/07/2005 Cua, Venezuela HIGH SCHOOL DIPLOMA IN HUMANITIES U.E.N Ezequiel Zamora Address Calle 2, Sector Salamanca, 1112 Cúa, Miranda, Venezuela., Cua, Venezuela LANGUAGE SKILLS Mother tongue(s): SPANISH Other language(s): UNDERSTANDING SPEAKING WRITING Listening Reading Spoken production Spoken interaction ENGLISH C2 C2 C1 C1 C1 FRENCH A2 A2 A1 A1 A1 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office Google Docs Zoom Facebook Outlook Google Drive Written and Verbal skills Motivated Good listener and communicator Team-work oriented STRIPE Gorgias SHOPİFY