Pedro

Experience in CRM tools such as ZenDesk, Gorgias and HighLevel to provide timely responses to customers via phone support, SMS, email and chat.

Experience in providing support to customers from an E-Commerce environment by using Shopify, Loop, Stripe, Aircall.

Experience in enhancing workflow and improving processes in Startups by using JIRA, Confluence and Trevor.

As a Team Lead:

Experience in training team members, setting strategies and monitoring progress towards goals

Responsible for keeping track of and structuring various tasks, employees and documents ( Confluence)

Responsible for deciding how to approach tasks and develop a plan to accomplish them when needed

Responsible for developing performance improvement plans and coach members on achieving goals and developing necessary skills that get results.