Pearl Magbanua

I have more than 5 years of experience in the Business Process Outsourcing industry, wherein I handled different international voice accounts like financial, logistics, telecommunications, e-commerce, and the entertainment field. Within these BPO years, I became a Customer Service Rep, Technical Support, Email/Chat Support, Agent Support, and Client Care Associate for B2B financial accounts. I was a Virtual Assistant as well for more than 4 years to different CEOs.

I am knowledgeable about different tools such as GSuite, Microsoft Office, different CRM platforms/tools, Outlook, Bria, ViciDial, Slack, Telegram, Oracle, Hubspot, OMNI, Dialpad, RingCentral, and many more. No worries, I'm a fast learner, so I can easily understand and learn a certain process or product in a short period of training.