Peace Mabel Akpan

PEACE MABEL AKPAN SUMMARY Detail-oriented and proactive Virtual Assistant with strong administrative and customer service experience supporting teams and clients remotely. Skilled in calendar and email management, travel coordination, data entry, and client communication. Adept at using Google Workspace, Microsoft Office, and project management tools like Trello and ClickUp. Recognized for maintaining confidentiality, solving problems efficiently, and adapting quickly in dynamic environments. Passionate about helping individuals and businesses stay organized, productive, and focused on growth. EDUCATION Bachelor of Arts in Theatre Arts – University of Ibadan, Nigeria​ December 2016 – December 2020 CERTIFICATIONS Virtual Assistant Certificate – ALX Africa​ June 2024 – August 2024 Artificial Intelligence Career Essentials – ALX Africa​ September 2024 – October 2024 Graphic Design & Motion Design – CATHIE Designs​ November 2024 – December 2024 Short Term Rentals ​ August 2025 – November 2025 IT Support - Digital Witch​ February 2026 – March 2026 WORK EXPERIENCE Administrative/Customer Service Representative​ Flugos Logistics – Lagos, Nigeria (Remote)​ March 2024 – June 2025 ●​ Coordinated travel arrangements, accommodations, and transportation, ensuring smooth and timely logistics. ●​ Managed executive calendars, appointments, and meetings with proactive scheduling. ●​ Assisted in personal task management and internal team communications. ●​ Supported deal negotiations and collaborated with departments to streamline operations. Administrative Officer / Customer Service Representative​ Gate Academy / Bridge Talent – Lagos, Nigeria (Remote)​ January 2023 – February 2024 ●​ Handled scheduling and communication between students and tutors, ensuring efficient academic support. ●​ Oversaw vendor communication and event logistics, contributing to successful training and school events. ●​ Maintained accurate records of student activities and handled confidential transactions securely. ●​ Supervised junior staff and managed inquiries to maintain excellent client relationships. ●​ Compiled reports and prepared meeting materials for internal and external use.​ English Teacher (NYSC Intern)​ NYSC – Gbagada Comprehensive School, Lagos, Nigeria​ January 2022 – December 2022 ●​ ●​ ●​ ●​ Delivered engaging English lessons aligned with national curriculum standards. Managed classroom activities and ensured a positive learning environment for students. Maintained academic records and communicated student progress to faculty and parents. Developed lesson plans and adapted teaching strategies to meet diverse learning needs.​ VOLUNTEER EXPERIENCE Customer Service Representative (Volunteer)​ ALX Africa – Remote​ September 2024 – March 2025 ●​ Supported over 50 learners daily through Virtual Assistant training milestones. ●​ Resolved learner issues and guided them through quizzes, modules, and tasks. ●​ Ensured consistent engagement and progress for program completion.​ SKILLS Administrative & Organizational​ Calendar Management | Email Management | Time Management​ Attention to Detail | Task Prioritization | Document Preparation Technical Tools​ Google Workspace | Microsoft Office Suite | Trello & ClickUp​ Canva (Basic Graphic Design) | Asana | Google Calendar Communication & Support​ Verbal Communication | Written Communication | Client Support​ Problem Solving | Adaptability | Team Collaboration INTERESTS Classic Films/Stage Plays | Women Empowerment | Engaging Conversations LANGUAGES Ibibio (Native) | English (Fluent) | Yoruba (Conversational)