Peace Mabel Akpan

I am a proactive and detail-oriented Customer Support and CRM Virtual Assistant with a strong passion for helping businesses deliver excellent customer experiences and maintain organized operations. With hands-on experience using tools like HubSpot, Zendesk, and Freshdesk, I specialize in managing customer interactions, resolving inquiries efficiently, and maintaining accurate customer records.

I have developed strong communication and problem-solving skills through my experience in customer service roles, where I consistently ensure that customers feel heard, supported, and valued. I am comfortable handling email and chat support, tracking issues, and following through until resolution, all while maintaining a high level of professionalism.

In addition to customer support, I am skilled in using project management tools such as Trello, Asana, and Monday.com to organize tasks, manage workflows, and support team collaboration. I also assist with scheduling and appointment management using tools like Calendly, Acuity Scheduling, and Picktime, ensuring smooth coordination of meetings and activities.

Beyond administrative support, I bring value in lead generation, cold calling, and appointment setting, helping businesses connect with potential clients and drive growth. I am highly adaptable, quick to learn new systems, and committed to delivering quality results in fast-paced environments.

I recently enhanced my skill set through hands-on digital training, which has strengthened my ability to work with modern tools and remote teams effectively. I am now focused on supporting businesses that value efficiency, strong customer relationships, and organized systems.

If you are looking for a reliable and resourceful virtual assistant who can handle customer support, manage your CRM, and keep your operations running smoothly, I would be happy to support your team.