Paulo Angelo H. Fajardo
125-B Daisy Rd. Pilar Village, Las Pinas
Cell phone no.: -
Email Address / Skype / LinkedIn: ph.linkedin.com/in/paw2fajardo
Background:
Has been in the industry for more than 12 years. With strong background in providing business insights through data analysis. Currently performing in a supervisory role which oversee business operations for a data analytic company.
Skills:
Advanced knowledge in Microsoft Excel (VBA & Macros)
Advanced knowledge in Microsoft Word
Advanced knowledge in Microsoft Access
Knowledgeable in NoSQL (MongoDB)
Understand the concept of RDMS
Confluence
Jira
Power BI
Six Sigma Yellow Belt Trained
SQL Coding
Qlikview Programming
Strong background with ETL
Knowledgeable with the following Business Intelligence Tools:
SSIS
SSAS
SSRS
Microsoft Visual Studio
Web Intelligence
Knowledgeable in Real Time Analysis
Knowledgeable in CCPulse
Flowchart
Knowledgeable in IEX
Able to work efficiently under pressure
Understand the concept of database system
Able to work with less supervision
Work Experience:
June 2016 – Present
Bolton International
12/F Trade and Financial Building 32nd cor 7th
BGC, Taguig City, Philippines
Data Operations Lead
Manage a team of analysts which handle operation data
Build reports for the management team
Handle the day-to-day pipeline of the operations
Use SQL via AWS console & PostgreSQL
Updates process documentation
December 2015 – April 2016
TCG Consulting
18/F Robinsons Summit Centre 6783 Ayala Avenue
Makati City, Philippines
Business Analyst
Part of the global business solutions centre assisting US counterparts in consulting projects.
Creates AdHoc reports for the team.
Extract and analyse data given and create reports with the given data.
August 2014 –December 2015
Altisource Business Solutions, Inc.
Two E-Comm Center, Harbor Drive Mall of Asia Complex
Lead Business Analyst
Handle a team of analysts which are all assigned to different BU’s
Ensure accuracy and timeliness of operational reports.
Create tools for operations
Join cross department meetings
Work with other departments to identify process gap
February 2014 – July 2014
UMS Group Phil INC
Alpha Bldg. UP Technohub,
Commonwealth, Quezon City
Benchmarking and Performance Analyst
December 2013 – February 2014
SinglePoint Call Center
Training and Quality
Paseo de Roxas, Makati City
Trainer
August 2013 – October 2013
Verizon Philippines
Vendor Management
Buendia, Makati City
Senior Vendor Analyst
Duties & Responsibilities:
Create action plans to ensure that the vendors are on the right direction
Gives feedback to the Vendor Management
Act as a bridge between the Vendor and the Client side (Verizon)
Ensure that the Vendor is compliant with the standards set by Verizon
Ensure that the Vendor methodology is in line with Verizon
July 2007 – May 2013
Firstsource Solutions LTD
Verizon Business
Plaza D Northgate Cyberzone Alabang Muntinlupa
WFM Team Lead (Calls)
Duties & Responsibilities:
Oversees the Real Time Adherence Team's creation of reports to meet requirement of Operations/ Management / other departments
Responsible for preparing and maintaining statistical reports used by the management in the Operations
Supervises daily activities and deliverables of RTAs
Communicate effectively with team regarding business and operation demands
Senior MIS Executive (Backoffice Account)
Duties & Responsibilities:
Manage the overall performance of the team.
Ensuring that all reports are delivered in a timely manner.
Ensures that reports published are 100% accurate.
Drive the team to perform at their best.
Coaching sessions with the team members.
Ensure that the team adhere to all company policies.
Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the Manager.
Report to the manager periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
Intercede on behalf of the team to inform the manager of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, tour of duty changes, peer reviews, and performance appraisals.
Coach, facilitate, solve work problems, and participate in the work of the team
MIS Executive
Duties & Responsibilities:
Analyze data and generate those data into comprehensive reports.
Create tools for operations and support to make work more efficient.
Create tables and graphs for presentations.
Ensures data are synchronized with Clients
Maintains database for Operations.
Maintains headcount files
Create tools for Operations and Support (VBA Excel Programming)
April 2006 – May 2007
Advance Contact Solutions (Verizon Online-DSL)
Cor Gil Puyat and Tordesillas ave., Makati City
Technical Support Representative (inbound)
Duties & Responsibilities:
Receive inbound calls from clients
Assist clients on installation of their DSL services
Perform troubleshooting with clients who’s having difficulties on using their DSL service
Provides customers world class service and make sure that each customer that calls in are satisfied with the service that was provided to them.
Provides information to client about the settings of email clients, status of the DSL service that they ordered and best solutions about the trouble that they are have with their DSL service.
Served as an Escalation agent and do floor support.
February 2005 - April 2006
First Orient Securities Inc.
12/F Tower 1 Ayala Triangle, Makati City
Assistant IT
Duties & Responsibilities:
Maintain in-house system.
Troubleshoot local network
Create server backups
Provide tools to help employees to do work more efficient.
Educational Background:
College
AMA University
2000 – 2004
Las Pinas City
B.S. Computer Engineering
