Pauline Muthoni

PAULINE NJOKI MUTHONI 80100 Mombasa |-/ -|- https://www.linkedin.com/in/pauline-muthoni PROFESSIONAL SUMMARY Dedicated and adaptable professional with a proven track record in customer service roles.Skilled in communication,multitasking,and problem-solving. Experienced in administrative tasks and committed to ensuring customer satisfaction. Strong team player with a focus on achieving results. WORK EXPERIENCE Customer Service Representative Mika Appliances, Mombasa | Nov 30th 2022 - Apr 27th 2017 ● Responded promptly to customer inquiries via email, ensuring satisfaction with order status and delivery timelines. ● Managed payment follow-ups and allocation, resulting in improved financial accuracy. ● Prepared loading plans for deliveries and generated invoices, maintaining meticulous records of stock and deliveries. ● Investigated discrepancies in warehouse stock and coordinated with relevant departments for resolution. ● Issued credit notes for customers and ensured adherence to company policies. ● Developed clear communication skills and demonstrated attentiveness to customer needs. Key Achievements: ● Reduced customer query response time through efficient email management. ● Implemented a new payment follow-up system. ● Received commendation for outstanding attention to detail in stock management. Administration Assistant One 2 One Logistics, Mombasa | Apr 26th 2017 - Apr 24th 2015 ● Ordered and maintained office supplies, managed stock inventory, and kept detailed records. ● Oversaw employee files and vehicle documents, ensuring organizational compliance. ● Handled mail distribution, supplier invoices, and booking of travel arrangements. ● Supervised office equipment servicing and maintenance, maintaining efficient office operations. ● Managed reception duties, including welcoming guests, answering calls, and handling inquiries. ● Proficient in typing, printing, and photocopying, supporting administrative tasks as needed. Key Achievements: ● Implemented an organized stock inventory system. ● Streamlined office equipment servicing procedures. ● Recognized for exceptional customer service skills. 1 Librarian/Receptionist Globalville College, Mombasa | Apr 25th 2015 - Mar 15th 2012 Librarian Duties: ● Issued books to students and maintained accurate records of library inventory. ● Organized shelving and display of books, newspapers, periodicals, and new arrivals. ● Managed opening and closing procedures for the library. ● Prepared physical materials, including stamping, labeling, and creating due date slips. ● Identified and repaired damaged books and periodicals, ensuring library materials were in good condition. ● Conducted regular stock-taking to maintain accurate inventory records. Key Achievements: ● Implemented an efficient book tracking system, reducing instances of lost or misplaced books. ● Enhanced library organization and accessibility through effective shelving and display strategies. ● Improved library maintenance by promptly identifying and repairing damaged materials. Receptionist Duties: ● Welcomed and assisted guests at the reception desk. ● Responded to inquiries from clients and provided information about college services. ● Maintained student files and ensured confidentiality of sensitive information. ● Assisted with typing college documents and managing stationery inventory. ● Recorded minutes during meetings and maintained accurate records. ● Kept students informed about college updates via email, text, and phone communication. ● Processed student fee payments and issued receipts upon presentation of bank slips. ● Completed additional tasks as assigned by management. Key Achievements: ● Provided exceptional customer service, ensuring positive experiences for guests and clients. ● Maintained organized student files, facilitating efficient record-keeping processes. ● Managed stationery inventory effectively, ensuring availability of supplies for college activities. ● Demonstrated strong communication skills in keeping students informed about college developments. ● Ensured accuracy and transparency in fee payment processes, contributing to financial integrity. EDUCATION Asana Mar 2024 Certified Workflow Specialist ALX Academy Sep 2024 - Nov 2024 (8 Weeks) Virtual Assistant Alison, Online Learning Digital Marketing DNS College, Mombasa Quickbooks ERP Certification The Presbyterian University of East Africa - Mar 2012- Aug 2013 Diploma in Business Administration SKILLS ● Excellent interpersonal skills ● Fast learner and adaptable ● Strong multitasking ability ● Attention to detail and problem-solving ● Result-oriented with a focus on customer satisfaction ● Proficient in administrative tasks and office management COMMUNITY INVOLVEMENT Engages in community fundraising activities from time to time, such as charity walks for disaster preparedness and branch development, demonstrating a commitment to community support and participation." REFEREES Agnes Kariuki Human Resource - Mika Appliances, Mombasa Tel:-/- Jane Agina Human Resource - One 2 One Logistics Ltd, Mombasa Tel:-