Pauline Muthoni

I am a highly organized and results-driven Administrative and Customer Support Professional with over 10 years of experience across diverse sectors including logistics, retail, and education. I specialize in virtual assistance, customer service, office administration, and front-desk management, offering reliable and efficient support to help businesses run smoothly—whether in-person or remotely.

Throughout my career, I have consistently demonstrated strong communication skills, attention to detail, and a proactive approach to problem-solving. At Mika Appliances, I served as a Customer Service Representative, where I handled email inquiries, managed payment follow-ups, generated delivery plans and invoices, and coordinated warehouse stock records. I successfully improved query response times and contributed to financial accuracy, earning recognition for my efficiency and professionalism.

Previously, as an Administrative Assistant at One 2 One Logistics, I managed inventory, employee files, travel bookings, and supplier communications. I streamlined internal processes by introducing structured systems for equipment servicing and stock management, which enhanced overall office productivity.

Earlier, in my role at Globalville College as a Librarian/Receptionist, I was responsible for organizing the library, managing student records, processing fees, and handling front-desk duties. This position helped me build a solid foundation in document handling, data entry, and client communication—skills that continue to support my success in administrative roles.

Academically, I hold a Diploma in Business Administration and have expanded my professional skills through certifications in Virtual Assistance (ALX Academy), Workflow Management (Asana), and QuickBooks ERP. I am also proficient in email platforms, MS Office tools, and other admin software required for modern virtual support roles.

My core strengths include:

Excellent interpersonal and written communication skills

Strong multitasking and time management abilities

High attention to detail and commitment to quality work

Fast learner and adaptable in remote work environments

Passionate about delivering exceptional service and creating positive client experiences

I am also actively involved in community fundraising initiatives, demonstrating my commitment to teamwork, service, and growth beyond the workplace.

I’m now seeking virtual assistant or remote admin support opportunities where I can contribute my experience and passion for organization and service. I look forward to partnering with businesses and entrepreneurs looking for a dependable, solutions-oriented team member.