Paula Xavier Gomicua

WORK EXPERIENCE Bancassurance Sales Executive Feb 2018 - Aug 2018 Bank of the Philippines Island Suggest applicable and relevant plans to suit customer needs Meet monthly sales targets Prepare and submit weekly sales reports to management Team Leader (iPrimus -Telco) May 2012 - Jul 2014 Acquire Asia Pacific Manila Provide daily direction and communication to team members HELLO! I AM PAULA XAVIER GOMICUA Provide accurate customer feedback regarding products and services Manage call and email escalation Team Leader (Eden Brown) May 2010 - Feb 2014 Revenue Edge Responsible for meeting sales target Provides strategies and techniques necessary for achieving the sales targets Team motivation the ensures delivering desired results Financial Adviser Oct 2009 - Mar 2010 JP Morgan Chase Bank LLC Provide timely and accurate information to customer's inquiry VIRTUAL ASSISTANT Process customer requests to established departments Partner with sales representative to meet and exceed customer's service expectation A self-motivated and hard-working individual with over 8 years experience in customer service, sales and administrative assignments. Commits to working consistently without pause, taking steps toward your business goals. Known to be someone who always does her best and tries her hardest to make her goals. Customer Service Representative Sep 2007 - Sep 2009 Convergys Services Phils Provide great customer service Resolve customer billing concerns (refund and adjustment) Keep records of customer interactions or transactions Stock and Vault Custodian Sep 2004 - Jul 2006 Villarica Pawnshop Maintain inventory and submit written request for supplies Test and evaluate new supplies and equipment Report and respond to emergency calls for custodial assistance EDUCATION Bulacan State University Bachelor in Elementary Education 2004 SKILLS Demonstrate ability to motivate and lead employees Adaptability to change Excellent communication skills Results driven approach Good organizational skills and the ability to multitask Data Entry Email Handling/Management Live Chat/Phone Support 208 M H del Pilar, Sulucan Bocaue,Bulacan T: (- E:-S: live:paulaxaviermgomicua Social Media Marketing/Management Transcription ACHIEVEMENTS Pass the Licensure Examination for Teachers license #- 2004