Paula Xavier Gomicua

Enthusiastic customer service professional with over 8 years of experience with customer service, sales and administrative assignment. A flexible worker who is able to take on more responsibilities, do different tasks, and do more at work. 

A Bachelor's Degree in Education has helped and prepared me to perform according to my client's expectation

A very persistent and reliable individual who has taken key role in improving customer experience through mentoring, directing, supervising overall functions and staff of customer service operation, and resolving varied client inquires and complex issues. I am very skilled in data entry and excel works. I never get tired of learning, I yearn for constant improvements. Undergone training and short courses with different freelancing tasks and looking forward for more progression. My goal is to bring great value to your business because your success is also my success. I value your feedback, so let me know what you think.

Expertise:

• Data Entry in Word, or Google Docs
• Forms Creation
• Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales)
• Sending Invoices
• Email Management/Filtering
• Following up with clients/customers (sending thank you and other reminder emails)
• Receptionist duties (answering occasional calls)
• File Management (organizing files using Dropbox etc)
• Database building (eg. updating email or contact lists on your CRM)
• Liaison between you and other team members
• Answering support tickets (with the use of Zendesk)
• Social Media Managememt
• Email support
• Chat Support
• Customer Support
• Customer Service