PAULA VIANCA D. AYSON
Team Handler / Specialist
September 27, 1983
Contact information:
1656 Caraballo St. Clarkview
Angeles City Philippines-/--Skype Id-
Objective:
To be able to develop my knowledge and skill on my chosen field. To work in an organization where I
can offer my dedicated service with efficiency, sincerity and honesty.
Key Competencies:
Excellent written and verbal communication skills, with an eye for detail.
Extremely productive in a high volume, high stress environment.
Ability to work with minimum super vision in a busy environment.
Self-starter with a can do attitude.
Enthusiastic and has passion in working.
Able to do repetitive tasks accurately over long period of time.
Self-motivated
Career History:
Caring.Com
March 2016 – Feb 2017 (Graveyard Shift)
Sales Development Rep
Duties:
Call Senior care companies, get to the Decision Maker and book Demos for the AE's
System used is Google hang out, spread sheet, sales force and Five9
iQor Philippines
March 2014 – January 2016 (Graveyard Shift)
Assistant Vice President/ Supervisor
Duties;
Ensure that my staffs are meeting production goals, complying with company standards and
federal collection laws and generally performing the essential functions of their position.
Input data and creating spreadsheets showing the progress of my staff’s efforts to collect debts,
speaking with individuals who wish to speak with a supervisor and for approving and allow
settlement and payment options.
Assist subordinates with collection activities in difficult cases.
iQor Philippines
June 2011 – March 2014 (Graveyard Shift)
Auditor/ Quality analyst
Duties;
responsible for ensuring that a company is adhering to any federal and state regulations
relevant to its business
Checking data, documentation, listening to calls to make sure agents is following guidelines in
accordance with the federal and state regulations.
Analyzing potential risks within specific areas of a company in order to avoid compliance issues.
iQor Philippines
Oct 2008 – June 2011 (Graveyard Shift)
Senior Collection Specialist
Duties;
Reviewing open accounts for collection efforts.
Making outbound collection calls in a professional manner while keeping and improving
customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good
customer service in a timely manner.
Collect customer payments in accordance with payment due dates.
Provide timely follow-up on payment arrangements.
SMT Datakey Incorporation
Feb 2006 – Sept 2008
Telemarketer
Duties:
Make outbound telesales calls to market, provide prompt, efficient and quality service to
customer.
EDUCATIONAL BACKGROUND
Elementary
L.L LAYUG SCHOOL
1997 – 2001
Secondary
JOSE C. FELICIANO COLLEGE
1997 – 2001
Associate in Computer Science
ASIAN INSTITUTE OF COMPUTER STUDIES
2001 – 2003
Reference
John Paul Santos
AVP
iQor Philippines-
