Paula Oregas

Taytay City- Paula Oregas SKILLS I specialize in social media management, SEO optimization, blog creation, and proficiently handling administrative tasks. My strengths lie in being a dedicated team player, hardworking individual, and someone who values honesty and punctuality. I excel in working under pressure with minimal supervision. EXPERIENCE Team Manager Satori Continuum Sept 2019-present ● ● ● ● ● ● ● ● ● ● Lead and manage a team of professionals, ensuring effective collaboration and task completion. Spearhead blog and course creation projects, overseeing content quality and delivery. Handle administrative tasks efficiently, contributing to the smooth operation of daily activities. Conduct Quality Control (QC) for the website, ensuring a user-friendly and error-free experience. Manage affiliate relationships, fostering partnerships and driving revenue growth. Take charge of social media management, implementing strategies to enhance brand visibility and engagement. Utilize Google Sheets extensively for data management, analysis, and team coordination. Manage a team responsible for screening candidates, sourcing resumes, conducting initial interviews, and handling administrative tasks. Oversee blog creation, course creation, admin tasks, and website Quality Control (QC). Manage affiliates and lead social media management initiatives. Sykes Inc April 2016 - 2019 Customer Service Manager ● ● ● ● Managed incoming calls, ensuring timely resolution of customer issues with a focus on satisfaction. Proactively influenced team members to excel by consistently providing updates and encouraging adherence to performance metrics. Conducted training sessions for new team members, facilitating their onboarding and ensuring a smooth integration into the team. Actively participated in client meetings, contributing insights and aligning team strategies with client expectations. ● Provided ongoing coaching to team members, fostering continuous improvement and skill enhancement. PSG Global Solutions April 2013 - 2015 US Senior Recruiter Level 2 ● ● ● ● Conduct thorough candidate screenings to assess qualifications and cultural fit. Proactively source resumes from various channels to build a robust talent pipeline. Facilitate and manage the entire process of initial interviews, ensuring a comprehensive evaluation of candidates. Handle diverse administrative tasks to streamline workflow and support team efficiency. IBM Global Process Services February 2009 - December 2013 ● ● ● ● ● ● ● ● Recognized for excellence in sales and customer service. Promoted to senior customer care within a year. Served as a TL apprentice and provided support to the team. Acted as an agent mentor, guiding team members to success. Handled billing inquiries, account maintenance, and processed payments. Activated devices/accounts for Sprint wireless customers and conducted TIER 1 troubleshooting for various devices. Ensured monthly metrics were consistently met. Took calls and resolved customer issues, influencing team members to meet performance metrics. EDUCATION Centro Escolar University, Mendiola Manila Bachelor of Science major in Management. Skills: ● ● ● ● ● Excellent Communication Skills: Proficient in conveying ideas effectively and maintaining clear and concise communication. Resolution-Oriented Service: Dedicated to providing outstanding service by consistently delivering effective resolutions and ensuring customer satisfaction. Multitasking Proficiency: Demonstrated ability to efficiently handle multiple tasks simultaneously, maintaining a high level of productivity. Computer Literacy: Well-versed in essential software tools such as Microsoft Excel, Word, and PowerPoint, with a typing speed of 35 words per minute. This profile emphasizes your expertise and strengths while providing a clear and concise overview of your skills and capabilities.