Paul Tsegha

TSEGHA PAUL TERHIDE - |-CAREER SUMMARY: I am a results-driven professional with extensive experience as a Sales Representative, Virtual Assistant, and Customer Care Representative. I have a solid history of driving sales growth, cultivating strong client relationships, and consistently surpassing performance targets through effective communication, cold calling, and lead generation. My strengths lie in managing administrative tasks, optimizing processes, and improving client interactions through CRM tools. A proactive problem solver, I am committed to continuous improvement and excel in both sales and support environments to achieve significant results. SKILLS: Communication Time Management Microsoft Office Strategic Planning Client Relationship Management Sales Strategy and Execution Negotiation Skills Attention to Detail Cold Calling Technical Skills Adaptability Confidentiality WORK EXPERIENCE: SierraVale Properties Sales Representative 2021 - 2024 Surpassed weekly call targets by 15%, driving consistent pipeline growth and increased lead generation. Increased sales conversions by 20% through targeted telemarketing campaigns to qualified leads. Generated and qualified over 100 leads weekly through cold calls, email outreach, and networking, boosting the sales pipeline by 30%. Reduced call drop-offs by 20% by implementing optimized scripts and employing active listening skills. Enhanced lead follow-up efficiency by 20% with a structured callback system, ensuring no potential client was overlooked. Eazy Buy Customer Care Representative 2017 - 2021 Resolved 95% of customer inquiries on the first contact, boosting customer satisfaction by 20% over six months. Handled 150+ daily customer interactions, achieving a 98% satisfaction rate by providing prompt and accurate solutions. Proactively addressed complaints, reducing churn by 10% and increasing client retention over a 12-month period. Managed a high-volume call center, consistently surpassing key performance metrics like response time and issue resolution. Applied customer service best practices, leading to a 20% improvement in the company's Net Promoter Score (NPS). Greenfield Packaging Solutions Excutive Virtual Assistant 2013 - 2017 Coordinated virtual meetings, webinars, and presentations across time zones, increasing attendance by 30% and fostering better team collaboration. Prepared and refined reports, presentations, and spreadsheets for executive review, improving accuracy and presentation quality by 25%. Managed executive calendars and scheduled client and team meetings, reducing scheduling conflicts by 25% and improving senior staff time management. Prioritized and responded to over 100 daily emails and inquiries, enhancing communication response time by 40% and ensuring timely completion of high-priority tasks. Provided client support via email and phone, addressing concerns, answering questions, and ensuring high client satisfaction levels. EDUCATION: Federal University of Agriculture Makurdi | 2012 Bachelor of Engineering (B.Eng.) Mount Saint Gabriel's Secondary School Makurdi, Benue State | 2007 Senior Secondary School Certificate (SSCE) LANGUAGE: English REFERENCE: Available on request