Paul Nathan C Delubio

 I possess 8 years of progressive experience in the Customer Service field and a year of zendesk experience. My professional history includes positions such as Customer Service Team Leader at Ubiquity Global Services. Most recently, my responsibilities as Customer Service Team Leader at Ubiquity Global Services and IQOR match the qualifications you are seeking. As the Customer Service Team Leader, my responsibilities include coordinating workloads and supervising a teams, consisting of 12 - 16 Customer Service Representatives. My supervisor also relies on my ability to solve customer and employees issues in a timely and efficient manner.

Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate communication and multi-tasking skills, I excel at:

• Client database operations
• Microsoft applications
• Strict adherence 
• Zendesk ticket handling