Paul J. Mador
Glastonbury, CT-
http://www.linkedin.com/in/madorpaul
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SUMMARY
Business Analysis/Technology Leader with extensive experience partnering with leaders at all levels to
understand requirements and to deliver quality solutions that help achieve business objectives in the
Financial Services, Insurance, and Manufacturing Industries. Known for depth and breadth of business
and technology skill and knowledge coupled with a unique ability to simplify complex issues and make
them understandable to business and technology resources. Core competencies include:
Cross Functional Coordination
Building Relationships
Effective Communication
Strong Interpersonal Skills
Self-Motivated
Resourceful
Fluent in Agile & Waterfall
Methodologies
Technology Depth & Breadth
SDLC Knowledge
Strong Analytical Skills
Pega PRPC Knowledge
Enterprise View
Customer Focused
Retirement Knowledge –
DC, DB, NQ, Individual
Vendor Management
Work Flow Automation
KEY ACCOMPLISHMENTS
Built out team of dedicated business analysts to create detailed and accurate business requirements
permitting higher quality technology solutions.
Introduced new and improved process to initiate and prioritize technology enhancement requests,
resulting in a focus on the appropriate priorities, and an accurate expenditure of the $2.5M budget.
Composed an approach to managing the capacity needs for the business analyst team relative to the
strategic project pipeline, providing an accurate depiction of the resources needed to support the
project needs.
Integral member of the leadership team which planned and executed a multi-year program to
introduce a new automated work flow solution, which resulted in the implementation of over 85
processes, and the transition of over 85% of work flows off the legacy work flow application.
Implemented a work stream approach while leading the work flow Center of Excellence (COE) team,
which provided improved communications to the business stakeholder areas, and which permitted
focused resource support resulting in efficient trouble shooting and effective prioritization of work.
Contributed to the successful conversion of Cigna Retirement businesses (DC, DB, and NQ) over to
Prudential, focusing on the transition of all client facing, call center, and operations applications over
to Prudential applications, thus removing the redundant applications which were present at the time
the deal was announced.
PROFESSIONAL EXPERIENCE
Lifetime Income Technologies, Inc., Farmington, CT
Technology/Operations Leader
2017 - Present
Product & Process Development – executed detailed process and product maps for all business
processes, including identifying necessarily business rules and expected outcomes.
Project Management – oversee overall project plan for end to end business activities, including
sales, capital development, product development, and application development.
Business & Systems Analysis – created necessary business requirements documentation and
functional requirements artifacts to support software application development for the company mobile
application, batch processing, and website.
Prioritization & Multi-Tasking – manage multiple, concurrent processes and project efforts, and
where necessary work with founders to strategically prioritize deliverables.
Prudential Retirement, Hartford, CT
Director, Business Analysis & Process Management
2013 – 2017
Paul J. Mador
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Responsible for analytical and business requirement services in support of the largest business line within
Prudential Retirement. Built out and managed a team of 9 business analysts. Implemented a new and
improved enhancement request and prioritization program to permit clear understanding of how to request
work, and why it was being executed. Annual technology enhancement budget responsibility of $2.5M.
Partnered with Technology and Business Teams to introduce multiple improvements to the overall
request and development process, resulting in a clearer and more efficient interaction.
Created and executed a capacity management approach to insure the team had the appropriate number
and skill set of resources to support the request demand.
Responsible for maintaining a flexible capacity model, which involved vendor management activities
such as interviewing, selecting, and onboarding multiple consultants.
Provided consultative support to business areas with respect to the translation of a business need to
the appropriate technology request.
2011 – 2012
Planned and guided several strategic projects as a manager within the Retirement Technology team. The
projects were related to the continued focus on retiring the legacy work flow system and its affiliated
systems, and to improving the overall change and release management process as it related to client
facing applications.
Manager, Client Facing Team
Executed planning work for a multi-year program to rationalize all the remaining components and
systems associated with the legacy work flow system, providing high level estimates and
recommending a program roadmap indicating dependencies and priorities.
Build/Delivery Leader – STARS Center of Excellence (COE)
2010 – 2011
Responsible for providing ongoing production support, including enhancement work, for the new
automated work flow solution platform within Prudential Retirement (aka STARS). Managed a team of
20 analysts, tech leads and developers. Implemented a new work stream approach which provided
focused resource support to each business area with respect to clarification of requirements, prioritization,
and solution design. Executed release management for the STARS platform, including scope
determination, prioritization and coordination of all the SDLC activities.
Build/Delivery Leader – Service Automation Program
2007 – 2010
Integral member of the leadership team which planned and executed a multi-year program to introduce a
new automated work flow solution, which resulted in the implementation of over 85 processes, and the
transition of over 85% of work flows off the legacy work flow application. Managed different technology
teams and roles, including significant vendor resources.
Initiated and chaired the Lead System Architect (LSA) Design group, which provided technical
design oversight to the SA program, and insured common program development and architecture
standards were followed.
Managed and coordinated Pega analysis and development resources throughout the program, which
included multiple vendors, and both on shore and off shore resources.
Technology Manager – Client Delivery
2004 – 2007
CIGNA Retirement & Investment Services, Hartford, CT
Technology Director – Multiple Teams
1998 – 2004
United Technologies/Pratt & Whitney, East Hartford, CT
Application Team Leader, Senior Programmer Analyst
1987 – 1998
EDUCATION
MBA, Rensselaer Polytechnic Institute, Troy, NY
BS, Computer Science, Rensselaer Polytechnic Institute, Troy, NY
PERSONAL ACCOMPLISHMENTS
Troop Committee Chairman and Cubmaster, Boy Scouts of America: 2006 – 2013
