PAUL JOHN C. HERNANDEZ
System Analyst, IT Business Analyst, System Administrator: Specializes in providing IT support,
system administration and analysis of IT system and business processes.
BLK 63 LT54 Jade Residences, Malagasang IG, Imus City Cavite
Mobile: -
Email:-
PROFESSIONAL EXPERIENCE:
System Analyst / IT Business Analyst
December 18, 2023 – May 31, 2024
St. Lukes Medical Center | SLI Consulting
Rizal Drive cor. 32nd St. and, 5th Ave, Taguig, 1634 Metro Manila, Philippines
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Providing level 2 support to all end users.
Root cause analysis. Providing workaround and permanent solutions.
Analysis of IT systems and business processes.
Functional Specification Documentation.
Managing tickets in ServiceDesk. Other ITSM tools: Freshdesk, ServiceNow, Redmine.
System Testing and Quality Assurance: Develop test plans, execute testing, and
ensure quality standards are met.
PERSONAL INFORMATION:
Age:
Birth date:
Citizenship:
Civil status:
Religion:
33 years old
March 9, 1992
Filipino
Single
Roman Catholic
EDUCATIONAL BACKGROUND:
Bachelor of Science in Information Technology
Mindoro State University
Alcate, Victoria, Oriental Mindoro
2008 - 2012
SYSTEMS MANAGED/KNOWLEDGEABLE:
IT Head | System Administrator
July 7, 2017 – December 11, 2023
CAVITE UNITED RURAL BANK CORPORATION – Subsidiary of ASIA UNITED BANK
0315 Aguinaldo Highway, Lalaan II Silang Cavite
Windows & Server Administration:
Installing, Configuring, and managing Windows server.
VMware management in VMware ESXI.
Active directory management, troubleshooting and maintenance.
Knowledge & Familiarity with networking, and server security related concepts.
Troubleshooting and resolving server issues.
Backup and recovery processes.
Website and Email Management:
Development, configuration and management of company website using
WordPress. Updating contents and designs.
Management and support of email accounts, web services and web security
using cPanel.
System/Application Management
Supports and manages CURB IT Infrastructure and core banking services.
Web application management using Oracle WebLogic 12c and WebLogic 8.
Deployment of new/update of core banking system.
System user account management.
Database Administration:
Installing, configuring, and managing SQL server databases.
Backup and recovery of databases.
Performance tuning and optimization of SQL queries. Good understanding of
DB concepts is important for troubleshooting & root cause analysis.
Experience in implementing and managing DB user permissions and roles.
Soft skills:
Customer support: strong customer service skills and experience in providing
support to end-users.
Manage escalations and effective communication. More than 6 years’ experience
in L2 roles both in Windows & DB side.
Strong analytical and problem-solving skills
Adaptability and willingness to learn new technologies
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CASA,LOANS System, Tellering system
Oracle WebLogic (Middleware)
MSSQL server
SSH, SQL Scripting
WordPress
cPanel
Visual Basic 6.0
Windows server
Unix server
VMware, VDI, Citrix
POS (JDA system)
DNS, DHCP, FTP, PROXY, MAIL Servers
HR System (HRIS, Workday)
Collaborating platform (Confluence, Jira)
Google workspace
MS Office suite
Reporting System (Power BI, Postman)
Sales Associate
December 1, 2014 – May 14, 2017
ROBINSON’S SUPERMARKET – IMUS
GF Robinsons Place Tanzang Luma V, Imus City, Cavite
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Maintains accuracy of on-hand stocks compared to data on JDA System
Receives all product deliveries, checks accuracy and reports discrepancies
Identifies and segregates items for pull-out, damaged, dirty, and slow-moving
Properly displays and replenishes all assigned merchandise
Provides fast, efficient, and courteous service to customers at all times
Keeps up to date with special promotions and put up displays
Prepares and submits reports on time
Checks DTI’s suggested retail price and updates the price on JDA system
Others: Troubleshoots POS, PCs and printers
SYSTEMS DEVELOPED
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Attendance Monitoring System – monitors and stores time in and time out of
employees; with daily, weekly and monthly report extraction options.
College Enrollment System – stores data of students and teachers including
names, subjects and schedules; finds out conflicts in laboratory room schedules
while avoiding data redundancy
Video Rental System – displays the status of VCD/DVD videos rented by
customers and displays the total sales by day, month or year
Book Rental System – monitors which books are available for rent
Computer Aided Instruction (CAI) – stores visual instructions used for teaching
and presentations
Student Information System (SIS) – stores and displays personal information of
students avoiding data redundancy by using a unique user ID.
CORE COMPETENCIES:
L1/L2 Technical support and troubleshooting
ITSM, ITOM / Incident Management
Application support and management
System monitoring and administration
Web hosting and email management
Structured network cabling
Patch deployment and management
Unix/windows administration
Core banking system and user
management.
Backup management
TCP/IP networking, cabling and LAN switch
termination.
Workload management including scoping,
estimation, level of effort, prioritization of
work
Windows OS Installation and
configuration
Knowledgebase Management
Database administration
Vendor Management
