Paul John Cayube Hernandez

I worked as IT business Analyst under Billing and Finance Department.  

I Provide level 2 system support to all end users. 

Root cause Analysis.

Provide work around or temporary solutions and permanent solutions.

Investigation of issues encountered by checking and comparing data in DB.

Creation of SQL script for the rectification of issues.

Securing logs of issue with RCA, Actions and Resolution.

Monitoring and management of tickets in service desk.

Provide weekly report for key metrics of all tickets needed by Dept Head.

Creation of Functional Specification Documentation for system enhancement, added featured and bug fix.

Testing of system in test environment and conducting UAT.

I have solid 6 years of experience as system administrator, IT head role. 

We have 3 staffs directly reporting to me.

I Managed and support of core banking system like casa system and integrated loan system. 

Those systems are running in windows server and unix server.

We used mssql and informix for database.

I managed company website using wordpress.

Management and support of email accounts, SSL configuration, email and web hosting using cPanel.

Management and deployment of web applications using oracle weblogic 12c and weblogic 8. 

Management of vmware and vmware server in vmware esxi.

One of my accomplishments was I led the development of attendance monitoring system in the company.

I also created automatic generation of reports needed by the company.

I have experience in ticketing tools like service desk, redmine and jira.

Background in service now, freshdesk and confluence.