PAUL JETHRO P. JAVIER
CUSTOMER SUPPORT SPECIALIST
PROFILE
CONTACT
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Angono, Rizal
SKILLS
Customer Communication &
Empathy
Call Handling & Support Tools
Friendly and reliable Customer Support Specialist with over 2 years of
experience resolving customer concerns, managing administrative tasks, and
supporting service operations. Skilled in call handling, issue resolution, and
maintaining high customer satisfaction. Trained in upselling techniques to
enhance customer value and drive business growth. Strong communication,
attention to detail, and team collaboration abilities. Dedicated to providing
excellent service and building lasting relationships.
WORK EXPERIENCE
iFive - Releasepoint
Invoice Due Specialist
Contact healthcare providers to request and follow up on medical
records.
Ensure all requests comply with HIPAA and internal policies.
Track request statuses, report delays to supervisors, and manage
invoice payments.
Extract necessary details like patient information and service dates to
complete records retrieval efficiently.
Conflict Resolution
CONCENTRIX - YOOX NET-A-PORTER
Time Management
Customer Support Specialist
Multitasking & Organization
Upselling
Critical Thinking
Data Entry & Admin Tasks
English (Conversational)
Tagalog (Fluent)
Filipino Sign Language
(Conversational)
REFERENCE
Jacobh John Lee
Virtual Executive Assistant
Phone:-
Email :-
February 2022-June
2023-
Responded to customer inquiries via phone and email with empathy and
professionalism.
Assisted customers with orders, tracking, returns, and general account
concerns.
Trained in upselling techniques to recommend additional products and
services that meet customer needs.
Pioneer Digital Agency
LANGUAGES
OCTOBER 2023OCTOBER 2024
2024 - 2025
Administrative Support
Scheduled meetings and coordinated team calendars.
Created and edited communications like memos, emails, invoices, and
reports.
Managed social media pages (LinkedIn, Facebook, Instagram) and performed
online research.
Handled data entry and document preparation with attention to detail.
EDUCATION
Intoductory to Psychology
St. Margareth Episcopal School through edx
Certificate
High School Diploma
Puerto Galera National High School
Diploma
2015
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