Paul Ejedafeta Nathaniel

 NATHANIEL OGHENEBRUME PAUL-EJEDAFETA CUSTOMER SERVICE REPRESENTATIVE CONTACT +************* - Lagos, Lagos SKILLS • Strong communication and interpersonal skills • Problem-solving and conflict resolution • Active listening and empathy • Time management and multitasking • Adaptability in fast- paced environments • Team collaboration and support • Attention to detail and accuracy • Professional phone and email etiquetteTechnical • Chat Support • Product Knowledge PROFESSIONAL SUMMARY Dedicated Customer Service Representative with experience in providing excellent customer support and resolving inquiries. Adept at utilizing CRM tools and communication strategies to enhance customer experiences and ensure client satisfaction. Proven ability to work effectively in fast-paced environments, consistently meeting performance targets and improving service delivery. Possessing strong interpersonal skills, reliability, and a commitment to team collaboration, I aim to drive customer loyalty and contribute to organizational success. EXPERIENCE Jul 2024 – Present Customer Service Representative Gbyte Place Management Services • Delivered high-quality customer service by handling inquiries, complaints, and service requests via phone, email, and in-person interactions. • Assisted clients with account information, service updates, and issue resolution while maintaining a positive and professional attitude. • Recorded and managed customer data using CRM systems, ensuring accuracy and confidentiality. • Collaborated with management and cross-functional teams to improve service delivery and client satisfaction. • Maintained knowledge of company services to effectively support and educate customers. • Consistently met performance targets, including response time, customer satisfaction ratings, and issue resolution metrics. EDUCATION 08/2019 – 08/2023 Bachelors in Computer Science & Education University of Benin