Paul Cano

Paul Cano 603 Meadow Forge Converse, TX 78109 Phone:-- Experience: May 2016 – Present TengoInternet - Tier I Guest Tech Support Supervisor: Chris Elliott Handle tier I related tech support issues regarding broadband wireless connections. Report all related issues to correct department in case management application for escalated repair tickets and service requests. Check status, update, and close case notions in ZenDesk reporting systems. Troubleshoot directly with RV travelers, park visitors, and resort guests with end user devices in connecting with provided wireless internet solution. Maintain Rukus certification and CWTS certification requirements. January 2012 – November 2013 Presidio County Jail - Correctional Officer Sup Jail Administrator: Gracie Parras Maintain security within the institution and oversee the health and safety of staff and prisoners while enforcing institutional rules and Standard Operation Procedures. Maintain current county and state TCLOSE requirements and licenses. June 2006 - September 2011 West Corporations - Client Services Assistant Manager Supervisor: Bryan Pierce Maintain and oversee interactions with 528 employees in 3 different call center sites in providing specific, updated, and new company protocols. Issuing a client related directives to production floor supervisors, maintain professional business adequate within company related material, and coordinating streamline communications between project related departments. Develop, publish and implement management directives placed for training new reservation agents, individual QA assessments, and help coordinate production alert action plans. The position is set up as a point of contact for Caesars’s Entertainment Corporate Offices and West Corporations while documenting all encounters in several Microsoft office applications. Education: Graduated in 2006 Marfa High School High School Diploma, GPA: 3.5 Proficient in the following Programs and Software: ZenDesk ticketing system, ZenVoice, Dropbox, Otiva, Tellepose I & II, Microsoft Office Suite Applications, Google Applications, Guest Services Workstation, WebOps, NICE Perform, Spectrum/User Maintenance, Golden Eagle Identix, CRM, GUI, Work Flow Engine, Ruckus certified, and Avia phone systems Novice: Java Script, code organization, data analyst, Python & Ruby basics.