Paul Cano

Paul Cano

$17/hr
Tier 1 Tech and Customer Support Expert
Reply rate:
-
Availability:
Hourly ($/hour)
Age:
38 years old
Location:
San Antonio, Texas, United States
Experience:
5 years
About

I have over 5 years experience at management setting. I've overseen interactions from remote setting with 528 employees in 3 different call center sites in providing specific, updated, and new company protocols. Issuing a client related directives to production floor supervisors, maintain professional business adequate within company related material, and coordinating streamline communications between project related departments. Develop, publish and implement management directives placed for training new reservation agents, individual QA assessments, and help coordinate production alert action plans. The position is set up as a point of contact for Caesars’s Entertainment Corporate Offices and West Corporations while documenting all encounters in several Microsoft office applications.
Education:
Graduated in 2006
Marfa High School
High School Diploma, GPA: 3.5
Proficient in the following Programs and Software: ZenDesk ticketing system, ZenVoice, Dropbox, Otiva, Tellepose I & II, Microsoft Office Suite Applications, Google Applications, Guest Services Workstation, WebOps, NICE Perform, Spectrum/User Maintenance, Golden Eagle Identix, CRM, GUI, Work Flow Engine, Ruckus certified, and Avia phone systems
Novice: Java Script, code organization, data analyst, Python & Ruby basics.

Languages
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.