Patrick Nnamdi Eze

EZE PATRICK NNAMDI 1425 Rosenthal Avenue Ottawa, ON. K1Z 8J- -PROFESSIONAL SUMMARY  Highly dedicated and personable professional with over 9 years of experience in customer service and sales.  Recognized for consistently delivering exceptional client support and driving sustained revenue growth.  Proven track record in managing customer relationships, resolving complex issues with empathy and efficiency, and identifying opportunities for upselling and cross-selling.  Demonstrates excellent written and verbal communication, problem-solving, and organizational skills, complemented by strong proficiency in Customer Relationship Management tools, Microsoft Office (excel, word, power point, outlook), and virtual collaboration platforms.  A self-motivated team player committed to enhancing customer satisfaction and contributing to overall business success in fast-paced environments.  Ability to work in a multi-cultural environment. PROFESSIONAL EXPERIENCE Sales & Customer Relationship Manager. Tenece Professional Services, Enugu - Nigeria January 2021 – March 2025 ● Built and maintained strong relationships with key clients through regular communication, business reviews, and proactive issue resolution to ensure satisfaction and retention. ● Drive account growth by identifying upsell/cross-sell opportunities, negotiating contracts, and aligning company solutions with client business objectives. ● Collaborated with internal teams including sales, support and product development to ensure seamless service delivery and client success. ● Monitored account health metrics, analyze churn risks, and develop data-driven retention strategies to maximize client lifetime value. ● Served as client advocate within the organization, gathering feedback and influencing product/service improvements to better meet client needs. ● Maintained accurate records of client interactions, contracts and performance metrics while preparing regular reports on account status and growth opportunities ● Understood key-customer individual needs and addressed these. Customer Service Representative Tenece Professional Services, Enugu - Nigeria November 2014 - December 2020  Delivered outstanding customer service by handling inbound calls and addressing inquiries related to billing, payments, service upgrades/downgrades, promotional offers, and general account support.  Actively listened to customer concerns to accurately identify needs, provide troubleshooting assistance, and offer tailored product or service recommendations.  Adopted a consultative and empathetic approach in resolving customer issues, taking full ownership from initial contact through to final resolution.  Utilized multiple internal systems and databases to research and deliver accurate information on products, services, and solutions.  Logged customer interactions, needs, and outcomes in customer relationship management tools, and created follow-up requests for unresolved issues to ensure seamless customer experience.  Consistently created a “WOW” experience in every customer interaction through clear communication, proactive problem-solving, and efficient service delivery. EDUCATION & TRAINING Bachelor of Science in Banking and Finance Institute of Management and Technology, Enugu - Nigeria 2014 Project Management Professional Training Piston & Fusion Business Academy, Lagos - Nigeria 2024 Reinventing Sales Organisation for Productivity Lagos Business School, Lagos - Nigeria 2022 Driving Efficiency and Operational Performance Lagos Business School, Lagos - Nigeria 2019