Patrick Manuel A. Orfano

Patrick Manuel Atienza Orfano 1051 Hernan Cortes St. Wireless Subangdaku Mandaue City, Cebu Mobile #: - Email address:- Personal Background: Age Birthdate Birthplace Height Religion : : : : : 31 February 19, 1991 Davao City 5’7” Evangelical Educational Attainment: Elementary : Poblacion 2 Elementary School Poblacion 2, Oroquieta City April 2003 – Class Salutatorian Secondary : Misamis Occidental National High School Gov. A Bernad St. Poblacion 1, Oroquieta City April 2007 – With Honors Tertiary : Mindanao State University – Main Campus Marawi City, Lanao del Sur Bachelor of Science in Agriculture Major in Animal Science April 2012 Work Experience: July 2021 – January 2023 : Gordian Software Airline Booker/Refunds Hourly Salary: USD 12.0  Help the clients in booking requested seats and bags of their passengers  Call airlines for refunds March 2020 – July 2021 : RealPage Philippines Inc Contact Center Associate Monthly Salary: 35,400.00  Leasing (creating leads for property management)  Maintenance (creating work orders) – Cross trained agent. July 2017 – March 2020 : January 2017 – July 2017 : Wipro Philippines Inc Customer Service Representative Monthly Salary: 25,000.00  GDS trained. Creating flight reservation (both Domestic (US) and International)  Assist in online and application booking.  Change flights (Voluntary changes and Schedule changes) and cancellations.  Process refunds and handles passenger complaints.  Handles SkyMiles queries (airline frequent flyer membership) Conduent Philippines Customer Service Representative Monthly Salary: 17,400.00     February 2016 – November 2016 : Prepaid mobile activation Technical Support Process recharge on mobile phones Upsell (provide plan options that suits their preferences) Telstra powered by TeleTech Customer Service Representative Monthly Salary: 22,000.00  Prepaid and postpaid mobile phone activation  Upselling  Billing specialist  Technical Support (phones and internet service)  Assist in device order and returns.  Handles customer complaints. September 2014 – January 2016 : Convergys Philippines Inc Customer Service Representative Monthly Salary: 17,000.00     November 2013 – July 2014 : Billing specialist Radio Activation Upsell (portable radios) Assist basic technical support on built-in and portable radio. Aegis People Support Hotel Reservation Specialist (Customer Service Rep) Monthly Salary: 16,500.00  Assist in making hotel reservations worldwide for Hilton Hotels.  Billing specialist and assist customer complaints. September 2012 – November 2013 : Bounty Fresh Foods Inc. Production Supervisor|Tech Researcher|ISO Auditor Monthly Salary: 25,000.00  Supervises people in the operations (from receiving of eggs to releasing of chicks to the broiler farms)  Conducts proper checking of vaccines and other chemicals used in the operation.  Conducts experiments and research for chick quality.  Conducts audit in all areas of the production for good Quality Management System (QMS) – for ISO certification Skills:    Knowledgeable in MS Office (powerpoint, excel, word and outlook)  GDS trained. Can communicate and write English well. Can handles stress efficiently and can multitask. References: 1. Joey P. Abarquez : Former Co-worker Wipro Philippines Inc - 2. Erika Lumberio : Former Co-worker Wipro Philippines Inc - 3. Rogelio Mejias : Team Leader Wipro Philippines Inc -