Patrick Manlapaz

Patrick D. Manlapaz Blk 19E Lot 11 Dela Costa Homes 2 Caloocan City- SkypeID: live:.cid.b5cf7bcda0066eb7-Professional Experience: LBC Express Data Encoder (Local) Jan2012 – Dec2014 • Performs and complies all the files of all the customer. • Works more than regular time as need arises by the company. Teleperformance Philippines Technical Support Account Specialist (ATT Chat Support – US Account) Dec2014 - Jul2015 • Resolved customer complaints and concerns with strong verbal and negotiation skills. • Display courtesy and strong interpersonal skills with all customer interactions. • Maintained composure and patience in face of difficult customer. Convergys Philippines Sales Account Specialist (Comcast Xfinity Chat Support – US Account) Aug2015 - Aug2016 • Selling products and services using solid arguments to prospective customers • Performing cost-benefit analysis of existing and potential customers • Expedite the resolution of customer problems and complaints to maximize satisfaction • Maintaining positive business relationships to ensure future sales • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Convergys Philippines Customer Service Representative – Auditing Team (Anthem Provider Services / Member Services – US Account) Sept2016 - May2019 • Handle inbound calls from customers with inquiries and questions regarding their health insurance, wellness programs, prescription plans and help them with claims if there’s a denial. • Process one-time checking and credit card by phone payments. • Check the status of precertification if it’s approved or not. • Performs call monitoring formats and quality standards • Uses quality monitoring data management system to compile and track performance at team and individual level Afni Philippines Billing Support Account Specialist (Verizon Chat Support – US Account) May2019 – Sep2019 • Correspond with customers to resolve billing issues and queries. • Interact with customers to respond to specific requirements. • Evaluate, analyze and verify dates of service and billed amounts. • Verify billing information accuracy and revise errors. Iqor Philippines Technical Support Account Specialist (Uverse ATT / DirecTV PPlan– US Account) Oct2019 - May2020 • Resolved customer complaints and concerns with strong verbal and negotiation skills. • Display courtesy and strong interpersonal skills with all customer interactions. • Maintained composure and patience in face of difficult customer. • Selling products and services using solid arguments to prospective customers • Expedite the resolution of customer problems and complaints to maximize satisfaction Clearsource PH Sales Support Desk (Sunrun Solar Panels) Jun2020 – May2022 • Handling all administrative duties for the sales department or team, including scheduling client conferences and meetings • Creating and processing sales in a timely manner • Expediting requests rush orders and altering sales orders and shipping information as required • Performing data entry duties in regards to metrics, sales figures and other key data • Reporting any unusual activity to supervisors Key Skills - MS Excel Outlook Express Education AMA Computer Colleges – BS Information Technology - MS Word Cisco - 2005 - 2009