Patrick John Sugay David

 Patrick John Sugay David Block 7 Lot 17 Phase2A Visayas Drive, Pacita1 Binan Laguna Mobile number:- E-mail Address:- EDUCATIONAL BACKGROUND: Tertiary: Secondary: CENTRO ESCOLAR UNIVERSITY Bachelor of Science in Hotel and Restaurant Management June 2006 - May 2010 Casa Del Nino International and Science High School June 2000 - March 2005 SKILLS: Customer Service Expertise Multichannel Communication Administrative and Organizational Skills Bookkeeping and Financial Management Problem Solving and Issue Resolution Upselling and Lead Management Operations and Team Support Time Management and Multitasking WORK EXPERIENCE: 1. Genpact Role: Customer Service Representative – Healthcare Account Duration: March 27, 2024 – August 27, 2024 Assist customers with policy details, eligibility, and claims processing, ensuring clarity and accuracy. Document each customer interaction thoroughly in the system for accurate records and follow-up. 2. Accenture Role: Customer Service Representative – Apple Care Insurance Account Duration: March 28, 2022 – November 13, 2023 Respond to customer inquiries via phone, email, and chat providing clear, detailed information on coverage options, deductibles, premiums, and policy terms. Escalate complex issues to appropriate departments as needed, ensuring a seamless customer experience. 3. Hinduja Global Solutions Role: Customer Service Representative – Healthcare Account Duration: May 10, 2021 – January 2022 Address customer inquiries on health, dental, and vision insurance coverage, claims, and benefits. Provide consistent, friendly service, adapting communication styles. Document each customer interaction thoroughly in the system for accurate records and follow-up. Troubleshoot issues or questions regarding insurance plans, escalating to relevant teams if needed. 4. TT Active Digital Marketing Services Role: Customer Service Representative – Healthcare Account Duration: September 2020 – May 2021 Address customer inquiries on health, dental, and vision insurance coverage, claims, and benefits. Respond to customer inquiries professionally and promptly via email, chat, and call. Document each customer interaction thoroughly in the system for accurate records and follow-up. Identify upsell opportunities based on customer needs, recommending suitable insurance plans. 5. Whey Depot Philippines Supplement Company Role: Administrative Assistant – Bookkeeping Management and Customer Support Duration: May 2016 – April 2019 Record daily transactions, financial records, and track inventories. Reconcile accounts and assist in preparing financial reports to support business planning and management decisions. Manage invoices, payments, and expense tracking to ensure smooth financial operations. 6. Bistro Group Of Companies – Italianni’s Role: Server / Front liner Duration: May 2015 – November 2015 Relay orders to the kitchen team clearly and accurately Serve orders promptly. Check back with guests ensuring satisfaction and handles additional requests, providing timely service. 7. Philippine Pizza Inc. – Pizza Hut Role: Team Member (Operations: Cashier, Front liner, Server, Kitchen Staff) Duration: September 2013 – July 2014 Support daily operations through cashier duties, kitchen tasks, and front line customer service Process transactions and maintain organized records. Prepare food while ensuring quality and safety. Provide friendly, efficient customer service, and handle complaints professionally.