Patrick John Sugay David

With over three years of experience in customer service, I have developed a strong skill set across healthcare, technical support, and sales, providing exceptional service through inbound calls, email, and chat. I am highly experienced in claims management, dispute resolution, technical troubleshooting, and sales, focusing on delivering optimal solutions to customers while maintaining efficiency and satisfaction.

In my healthcare role, I specialize in managing health insurance claims, ensuring accurate processing, and resolving discrepancies. My expertise includes reviewing claims, verifying coverage, and collaborating with providers to address issues. I am proficient in handling disputes related to claim denials, billing errors, and coverage concerns, focusing on quick resolution and clear communication. Additionally, I handle escalations and ensure timely follow-ups, ensuring customers are informed throughout the process. This commitment to service excellence helps foster trust and long-term satisfaction among clients.

Previously, I worked with Apple Insurance, assisting customers with claims related to lost or stolen phones. In this role, I was responsible for tracking claim statuses, investigating incidents, troubleshooting security settings, and managing device replacements. My technical expertise allowed me to resolve complex security issues and guide customers through the replacement process efficiently.

Beyond my healthcare and technical support roles, I also have experience in sales, specifically in health insurance. I offered customers relevant product upgrades through digital marketing campaigns, analyzing customer behavior and leveraging targeted strategies to drive sales. My ability to engage customers, identify their needs, and close sales has been a key factor in my success.

Throughout my career, I have demonstrated strong communication and problem-solving skills, ensuring that I address customer concerns with precision and care. I am adept at multitasking, managing multiple priorities, and maintaining attention to detail in fast-paced environments. My customer-first approach is at the core of everything I do, ensuring that each interaction is productive and that the customer leaves satisfied.

Overall, my blend of experience in healthcare, technical support, and sales, coupled with a commitment to excellent customer service, positions me as a valuable asset in any customer-focused role.