Patrick John Sugay David

Patrick John S. David Email :-Contact # :- WORK EXPERIENCE PROFESSIONAL SKILLS CUSTOMER SERVICE EXCELLENCE COMMUNICATION AND COLLABORATION PROBLEM SOLVING AND CRITICAL THINKING TECHNICAL PROFICIENCY COMPLIANCE AND SECURITY REPORTING AND ANALYTICS USER MANAGEMENT Sales Skills (in blended roles) Time Management and Multitasking Customer Relationship Management SOFTWARE EXPERIENCE CRM Facebook and other social media platforms Microsoft office linkedin Canva Instagram CUSTOMER SERVICE ASSOCIATE March 27, 2024 – August 27, 2024 Genpact handles inquiries, concerns, and issues from customers related to healthcare insurance plans that combine various types of coverage, such as heath, dental, vision, or even life insurance especially claims inquiry. CUSTOMER SERVICE ASSOCIATE March 28, 2022 – November 13, 2023 Accenture handles customer inquiries via inbound calls, email and chat, regarding AppleCare plans or other insurance policies for apple devices. We are providing information about coverage options, repair/replacement processes, and exclusions. And we assist with questions related to deductibles, premiums and policy terms. CUSTOMER SERVICE REPRESENTATIVE May 10, 2021 –January 2022 Hinduja Global Solutions handles inquiries, concerns, and issues from customers related to healthcare insurance plans that combine various types of coverage, such as health, dental, vision, or even life insurance especially claims inquiry. CUSTOMER SERVICE REPRESENTATIVE September 2020 –May 2021 TT Active Digital Marketing Servies handles inquiries, concerns, and issues from customers via inbound calls, outbound calls, chat and email; related to healthcare insurance plans that combine various types of coverage, such as health, dental, vision, or even life insurance especially claims inquiry. Also have experience with upselling thru leads by promoting our services. EDUCATION CENTRO ESCOLAR UNIVERSITY MAY 2006 - JUNE 2011 Bachelor of Science in Hotel and Restaurant Management UNDERGRADUATE