Patrick Jay Faustino

WORK EXPERIENCE- Asurion Techlog Phil. Technical Coach / Peer Advisor Provides quality resolution in a wide range of technical devices that need immediate resolution. Offers Extended warranty Protection for Home devices and provides VPN, Anti-Malware, Antitheft protection, and many digital protection for customers. Assists new hire employees on PATRICK JAY FAUSTINO understanding the mission/vision of the company and educates them about the right steps and procedure. CUSTOMER SERVICE EXPERT VIRTUAL ASSISTANT TECHNICAL SUPPORT - Senior Technical Expert Philippines Assistant iQor Phone. for Business / Training Provides sufficient knowledge for - newly promoted tech supports Bringing the best out of every tech Email. - trainee by understanding their Address. important feedback. learning skills and giving them Blk 10 Lot 54 St. Joseph Richfield Brgy. Tagapo, Santa Rosa Laguna Provides immediate resolution as much as we can for the customer’s issue and always explains why the LinkedIn issue happened, what’s the cause and https://www.linkedin.com/in/ patrick-jay-faustino/ PROFILE how to avoid the same problem next time. - Subject Matter Expert Teletech (Mentor) / Customer To succeed in a stimulating Performed troubleshooting and challenging environment, steps for customers who’s building the success of the having issues with their company while I experience phone system on how to advancement opportunities LANGUAGE Service Representative locate a certain application. EDUCATION HISTORY- 95% 100% English Tagalog Polytechnic University of the Philippines - Shaw Academy Bachelor of Science in Diploma in Personal Business Administration Bookkeeping and major in Marketing Accounting Management AWARDS SKILLS Word Processing Skills - Overall Top Technical Coach for the whole program in Asurion for the Soft Skills (Verbal and month of February Writing Skills) Work-Life Balance Quick Thinking and Consistent part of the Top 5 Effective Decision Making Tech coaches ever since Fast Learner residency Adaptive Resourceful Overall Top Expert for the Self-Motivated final week of TCC with PTG Detail Oriented of 112.00% Basic Accounting Wide range of knowledge Certified Tech Expert 29th for Technology (Software day of October 2019 and Hardware) Highest PTG overall in site under Tech Bracket for the month of November 2019 Top 1 Tech Expert for the month of November and December 2019 MY EXPERTISE Virtual Assistance E-commerce Customer Service Data Entry & Email Management Technical Support Marketing