Patrick Jay Faustino

Are you looking for a top-notch customer service professional to help you SCALE your business? You are in the right place!

With 6 years of experience, my expertise in customer service and technical support will undoubtedly help you create great impact to customers, reduced customer loss and increased revenue!

With my help, you will gain:

✅ happy customers

✅ improved public image

✅ customer loyalty

✅ increased profits

HOW?

⭐️ I LISTEN (Actively listening is important to understand the customer's needs)

⭐️ I FOCUS ON LONG TERM RELATIONSHIPS (I make sure that every encounter with the customer leads to a positive experience. This will ensure their loyalty and appreciation)

⭐️ I RESOLVE FIRSTHAND (With my ability to provide appropriate and accurate information to our customers, I can assure that the solution I have given is clear and not too overwhelming and also, I anticipate future customer needs to reduce their effort and empower them with tools to find answers available to them)

⭐️ | ASK FOR FEEDBACK AND USE IT (This shows the customer that I care about their opinion and my eagerness to help, it also identify areas to improve to provide great experience to other customers)

⭐️ I AM EFFICIENT AND EFFECTIVE (I handle my time effectively and make sure that the resolution is provided in the right manner)

I've worked with some of the well known companies in the US as a customer service expert and technical coach to provide fast and quality resolution. I've handled different types of customers in my everyday job, always made sure they’ll have the best experience and end the call by putting a smile on their face.