Patricia Warlick

Patricia Warlick North Wilkesboro, NC 28659-- I strive to create an excellent customer experience with each and every customer or client contact. I enjoy both face to face and over the phone interactions. Authorized to work in the US for any employer Work Experience Packer Tyson Foods Incorporated - Wilkesboro, NC August 2016 to June 2017 Sandwich Artist Subway - Wilkesboro, NC January 2016 to July 2016 CSR - Customer Service Representative Wells Fargo Home Mortgage - Frederick, MD March 2005 to February 2006 As a CSR, I answered incoming calls regarding client mortgages. Assisted clients with setting up payment plans and updating their portfolios as needed. De-escalated customers by following proper protocol and transferred calls to proper departments. Optometric Technician Dr Soloman - Frederick, MD I was the receptionist as well the technician. I was responsible for filing insurance claims, ordering contracts, checking all preliminary patient paperwork and dilating patients eyes. Education Higher-level professional education in IT Support Per Scholas - Remote January 2023 to Present Some college Skills • IT Support • Microsoft Office • Microsoft Windows Server 2012 R2 • LAN • Unix • GPO • Linux Server • WDS • PowerShell • Ubuntu • DHCP • MacOSX • iOS • Red Hat • Android • Google Apps • DNS • IT infrastructure • Linux • Windows • WAN • CentOS Certifications and Licenses CompTIA A+ CPR Certification