Patricia Tamayo
To leverage my exceptional verbal and non-verbal communication skills and
efficient abilities as a Provider Services Coordinator driving business growth
through proactive outreach and fostering valuable connections with clients.
B9 L12 Phirst Park Homes
Calamba City, Laguna PH--
EXPERIENCE
SKILLS
CONVERGYS, Alabang Philippines — Customer Service Inbound
and Outbound
Excellent communication skills
APRIL 2015 - FEB 2016
OPTUS: provides exceptional customer service and offers phone upgrades from
prepaid to postpaid plan and broadband plans.
SYNCHRONY, Alabang Philippines — Customer Service Inbound
and Outbound
FEBRUARY 2016 - APRIL 2017
Lowe’s Credit Card: provides best customer experience for credit card concerns
and handling customer complaints and inquiries on the phone.
SYNCHRONY, Alabang Philippines — Fraud Prevention Inbound
and Outbound
APRIL 2017 - FEBRUARY 2021
Synchrony Credit Cards: process lost/stolen reports accurately to mitigate fraud
loss.
Adaptable and Reliable
Team Player
Multi-tasking
AWARDS
Highest number of customer
satisfaction without negative
surveys for three months.
(Convergys)
Compliance Champion
(Synchrony Customer Service)
Fraud Excellence Performance
Award
SYNCHRONY, Alabang Philippines — Fraud Investigations
Inbound and Outbound
FEBRUARY 2021 - FEBRUARY 2024
Synchrony Credit Cards: addition/removal of possible fraud transactions on
existing claims.
EDUCATION
University Of Perpetual Help, Binan Laguna —
AB COMMUNICATION
JUNE 2011 - APRIL 2015
(Synchrony Fraud Prevention)
STEP PARTICIPANT
- training program for future
leaders
(Synchrony Fraud Investigations)
