Patricia Gail Picardal
Al Sadd, Doha, Qatar
- ●-
Personal Data
DoB March 9, 1990
Sex
Female
Status
Married
Nationality
Filipino
Education
Pamantasan ng Lungsod ng
Muntinlupa, April 2011
Bachelor of Science in Computer
Science
Key Skills
Microsoft Office Suite
Google Suite
Calendar and Email management
Basic PC Troubleshooting
Flexible working approach
Quick learner
Excellent communication skills
Attention to detail and accuracy
Problem-solving and analytical
skill
Time management
Multitasking
A self-motivated and organized individual with 10+ years of experience
seeking a position that will utilize my skills and gain experience while
enhancing the company’s productivity and reputation, as well as
building a successful career for my future.
Experience
JULY 2021 – JANUARY 2023
QUALITY AUDITING ANALYST • ACCENTURE BUSINESS
SERVICES, INC.
Review, confirm and report compliance with process/procedure
requirements, quality certifications and Accenture delivery methodology.
Perform quality inspections, document findings using required audit
process/procedures. Ensure quality standards are met by creating error
trend analysis and scorecards and proposing immediate action plans.
When required, develop/maintain audit processes and ensure compliance
with ISO and/or quality certifications.
JUNE 2017 – JULY 2021
SUBJECT MATTER/QUALITY TRAINING ASSOCIATE • AIG
SHARED SERVICES-BUSINESS PROCESSING, INC.
Perform business processing across all ranges of complexity for their
assigned process. Process own share of workload accurately and timely.
Prioritize more urgent items/deliverables. Serve as a team resource for
the resolution of procedural conflict or process clarification. Consolidate
queries of the team and communicate well to Process Owners. Serve as
first level escalation for process questions and clarification while providing
first level quality review of work. Assist in work distribution/resource
allocation. Learn and be able to train (team members) on new work
types/processes. Assist in training new joiners in the existing work type.
Help in administrative tasks such as but not limited to production reports,
inputs on scorecards, attendance updates, ad hoc reports, etc. Fulfills one
or multiple tasks which contribute to effective operations management and
sustainment. These tasks may be Quality Review, Training, Coaching,
Reporting, Escalation, etc.
JANUARY 2013 – JUNE 2017
OPS PROCESSING SR. • AIG SHARED SERVICES-BUSINESS
PROCESSING, INC.
Responsible for assisting inquiries through floor walks and emails,
conducting trainings if possible, and assigned to do some admin works.
Serve as a team resource for the resolution of procedural conflict or
process clarification. Assist in training new joiners in the existing work
type. Serve as first level escalation for process questions and clarification
while providing first level quality review of work. Prepare and initiate
renewals for existing and expiring policies. It includes attaching
documents and research work. Process of entering information into an
electronic submission system upon receipt from the Underwriter or Broker.
It requires occasional research and follow-up to the Underwriter or Broker
for missing submission information.
JUNE 2011 – JANUARY 2013
BUSINESS PROCESSING ASSOCIATE • AIG SHARED SERVICESBUSINESS PROCESSING, INC. (CHARTIS)
Prepare and initiate renewals for existing and expiring policies. It includes
attaching documents and research work. Process of entering information
into an electronic submission system upon receipt from the Underwriter or
Broker. It requires occasional research and follow-up to the Underwriter or
Broker for missing submission information.
Trainings
• Social Media Marketing, Facebook Ads, Content Creation,
WordPress, Lead Generation, SEO (Virtual Assistant/Social Media
Marketing) – APRIL 2022
• MS Excel (Intermediate Level) – JULY 2019
• DDI - Addressing Poor Performance – MAY 2019
• Training Support Lead Program – DECEMBER 2018
• The Art of Small Talk – SEPTEMBER 2018
• Effective Communication – JULY 2018
References
[Available upon request.]
