Patricia Gail Picardal

Patricia Gail Picardal Al Sadd, Doha, Qatar - ●- Personal Data DoB March 9, 1990 Sex Female Status Married Nationality Filipino Education Pamantasan ng Lungsod ng Muntinlupa, April 2011 Bachelor of Science in Computer Science Key Skills Microsoft Office Suite Google Suite Calendar and Email management Basic PC Troubleshooting Flexible working approach Quick learner Excellent communication skills Attention to detail and accuracy Problem-solving and analytical skill Time management Multitasking A self-motivated and organized individual with 10+ years of experience seeking a position that will utilize my skills and gain experience while enhancing the company’s productivity and reputation, as well as building a successful career for my future. Experience JULY 2021 – JANUARY 2023 QUALITY AUDITING ANALYST • ACCENTURE BUSINESS SERVICES, INC. Review, confirm and report compliance with process/procedure requirements, quality certifications and Accenture delivery methodology. Perform quality inspections, document findings using required audit process/procedures. Ensure quality standards are met by creating error trend analysis and scorecards and proposing immediate action plans. When required, develop/maintain audit processes and ensure compliance with ISO and/or quality certifications. JUNE 2017 – JULY 2021 SUBJECT MATTER/QUALITY TRAINING ASSOCIATE • AIG SHARED SERVICES-BUSINESS PROCESSING, INC. Perform business processing across all ranges of complexity for their assigned process. Process own share of workload accurately and timely. Prioritize more urgent items/deliverables. Serve as a team resource for the resolution of procedural conflict or process clarification. Consolidate queries of the team and communicate well to Process Owners. Serve as first level escalation for process questions and clarification while providing first level quality review of work. Assist in work distribution/resource allocation. Learn and be able to train (team members) on new work types/processes. Assist in training new joiners in the existing work type. Help in administrative tasks such as but not limited to production reports, inputs on scorecards, attendance updates, ad hoc reports, etc. Fulfills one or multiple tasks which contribute to effective operations management and sustainment. These tasks may be Quality Review, Training, Coaching, Reporting, Escalation, etc. JANUARY 2013 – JUNE 2017 OPS PROCESSING SR. • AIG SHARED SERVICES-BUSINESS PROCESSING, INC. Responsible for assisting inquiries through floor walks and emails, conducting trainings if possible, and assigned to do some admin works. Serve as a team resource for the resolution of procedural conflict or process clarification. Assist in training new joiners in the existing work type. Serve as first level escalation for process questions and clarification while providing first level quality review of work. Prepare and initiate renewals for existing and expiring policies. It includes attaching documents and research work. Process of entering information into an electronic submission system upon receipt from the Underwriter or Broker. It requires occasional research and follow-up to the Underwriter or Broker for missing submission information. JUNE 2011 – JANUARY 2013 BUSINESS PROCESSING ASSOCIATE • AIG SHARED SERVICESBUSINESS PROCESSING, INC. (CHARTIS) Prepare and initiate renewals for existing and expiring policies. It includes attaching documents and research work. Process of entering information into an electronic submission system upon receipt from the Underwriter or Broker. It requires occasional research and follow-up to the Underwriter or Broker for missing submission information. Trainings • Social Media Marketing, Facebook Ads, Content Creation, WordPress, Lead Generation, SEO (Virtual Assistant/Social Media Marketing) – APRIL 2022 • MS Excel (Intermediate Level) – JULY 2019 • DDI - Addressing Poor Performance – MAY 2019 • Training Support Lead Program – DECEMBER 2018 • The Art of Small Talk – SEPTEMBER 2018 • Effective Communication – JULY 2018 References [Available upon request.]