Patience Osei Bonsu

Patience Osei Bonsu Professional Profile Results-driven operations and customer experience professional with 5+ years of experience supporting financial services, customer success, sales operations, and administrative leadership across international environments (USA, Canada, Ukraine, Ghana). Proven ability to manage high-volume client portfolios, improve service efficiency, support compliance documentation, and optimize workflows. Strong analytical background with an MSc in Petroleum Engineering, multilingual fluency, and advanced reporting skills. Seeking a role focused on operational excellence, client growth, and risk awareness. Core Competencies Client Relationship Management Operations Support Sales & Revenue Growth Process Improvement & Documentation CRM & Database Management Compliance & Risk Awareness Team Training & Mentorship Performance Reporting & Analytics Stakeholder Communication Multicultural Customer Engagement Work Experience **Customer Relations / Sales Consultant (Assistant Team Lead)** Careerist Inc., Jackson, Wyoming, USA | Feb 2022 - Mar 2026 - Managed high-volume inbound and outbound client interactions. - Supported enrollment into professional programs, achieving consistent conversion and satisfaction targets. - Maintained CRM records and prepared operational reports for management. - Resolved escalations efficiently, improving retention and service turnaround time. - Supported onboarding and mentoring of new team members. **Affiliate Manager / Sales Consultant** Affiliate Financial Company | Jan 2020 - Jan 2022 - Managed affiliate relationships and monitored performance metrics. - Handled financial product inquiries and client verification in compliance with policies. - Improved partner engagement through proactive reporting and follow-ups. **Account Manager** Unique Aide Health Care Agency, Philadelphia, USA | 2019 - 2020 - Managed scheduling, verification processes, and compliance documentation. - Provided technical support for internal systems and mobile applications. **Assistant Engineer (National Service Personnel)** Ministry of Energy, Accra, Ghana | Nov 2018 - Jan 2019 - Coordinated regulatory correspondence and documentation for the Petroleum Upstream Directorate. - Managed confidential records, approvals tracking, and workflow prioritization. - Supported process improvements that reduced document turnaround delays. - Liaised with government agencies to ensure compliance accuracy. Education **Master of Science (MSc), Petroleum Engineering** National Technical University of Oil and Gas, Ivano-Frankivsk, Ukraine | 2017 - 2018 - GPA: 4.0 / 5.0 (ECTS 240) **Bachelor of Science (BSc), Petroleum Engineering** National Technical University of Oil and Gas, Ivano-Frankivsk, Ukraine | 2013 - 2017 - GPA: 4.1 / 5.0 (ECTS 240) **High School Diploma** National Technical University of Oil and Gas, Ivano-Frankivsk, Ukraine | 2012 - 2013 **WASSCE - General Science** Wesley Girls Senior High School, Kumasi, Ghana Skills Writing and verbal communication Problem-solving and analytical thinking Self-motivation and resilience Team collaboration Attentive listening Languages English Ukrainian Russian Projects Hydraulics Offshore Oil & Gas