Patience Osei Bonsu

I am a results-driven Customer Success and Operations professional with over 5 years of experience supporting global clients across North America, Europe, and Africa. My expertise lies in managing customer relationships, optimizing sales operations, improving service workflows, and supporting business growth through strong client engagement.

I have worked with international organizations where I managed high-volume inbound and outbound client communications, qualified leads, supported program enrollment, and ensured customers clearly understood financial commitments and product value. Through this experience, I consistently helped teams achieve conversion targets while maintaining high customer satisfaction and retention.

In my previous role as a Customer Relations and Sales Consultant (Assistant Team Lead), I supported onboarding and mentoring of new team members, maintained CRM databases, prepared performance reports, and handled escalations to improve service turnaround time. My ability to combine customer empathy with analytical thinking helped improve operational efficiency and client experience.

Earlier in my career, I worked in affiliate management and financial product support where I monitored partner performance, ensured compliance during client verification processes, and strengthened partner relationships through proactive communication and reporting.

My academic background in Petroleum Engineering developed my analytical thinking, problem-solving ability, and structured approach to complex challenges. These skills translate well into operations, reporting, and strategic customer management.

I thrive in multicultural remote environments and communicate fluently in English, Ukrainian, and Russian. My international education and work experience allow me to understand diverse customer needs and collaborate effectively with global teams.

I am currently seeking remote opportunities in customer success, operations support, sales operations, or client relationship management where I can help companies scale customer engagement, improve retention, and drive sustainable revenue growth.