Patience Nnenna Chikezie

Chikezie Patience Nnenna-| - Experienced virtual assistant specializing in customer engagement, digital marketing, time management, social media, and project coordination with expertise in Microsoft Office, Zendesk, Trello, Slack, and Google Drive. Professional Experience Ejim Ltd Graphic Designer And Sales Specialist • • • Support Sales Department in generating sales and Social Media Department in executing content plans and editorial calendars, analyzing performance metrics, and implementing engagement strategies Conduct cold calling and achieve sales targets while monitoring industry trends to enhance social media presence Manage Company's Social Media Profiles to drive brand visibility and engagement Levis Store Executive Assistant • • • • • 01/17 - 11/21 Achieved and maintained 95% customer satisfaction rate through prompt resolution of complaints Implemented new feedback system, resulting in 10% reduction in complaints within 6 months Twinkles Fashion & Cattery Center Customer Support • • • • 10/23 - present I completed tasks and projects on time and within budget I communicated effectively with team members and clients, ensuring confidentiality and professionalism I provided regular progress updates and exhibited dedication to achieving client goals Access Bank Plc Customer Service Representative • • 01/22 - present Supported management with scheduling, calendar management, and meeting coordination Assisted with inventory management, order processing, and data entry for store operations Communicated with stakeholders, addressing inquiries and resolving issues promptly Maintained accurate records, ensuring confidentiality and compliance Collaborated with colleagues to streamline administrative processes and boost efficiency Labelle Consult Ltd Contact Staff • • • 08/24 08/16 - 09/20 I provided excellent customer support, enhancing retention by 15% I organized files, documents, and customer data efficiently I optimized customer service operations through teamwork I implemented new communication tools to streamline support and reduce response time by 20% Zamfara State Agency For The Control Of Hiv/Aids Virtual Assistant • • • • 01/14 - 01/16 Managed client correspondence, appointments, and event coordination to optimize satisfaction Implemented efficient filing system, reducing document retrieval time by 30% Executed digital marketing strategies to increase website traffic by 25% and enhance social media engagement by 20% Created impactful graphics for social media and advertisements, elevating brand visibility and garnering positive feedback Education Imo state university BSc In Accounting 01/21 - 06/24 Abdul Gusua Polytechnic ND In Business Administration 01/12 - 10/14 Coursera Certification • • • Project management expertise Proficient in customer support Skilled in data analysis Digital Witch Certification • Completed digital witch course encompassing computer skills, productivity software, internet safety, and online collaboration tools. Skilled in utilizing digital technologies for personal and professional purposes Nobel Internship Certification • • • • • • • • • • • • Courses Taken Introduction to Web Design Pitch and Presentation Basics of Internet Troubleshooting and Communication Leadership Nobel Fundamentals is an international Learner-to-Leader program where learners reinforce the critical technical and leadership skills they have acquired by actively helping others to master those same skills. Course Led Introduction to Web Design Key Skills • • • • Strong multitasking and task-switching Excellent written and verbal communication Proven organizational skills Proficient in Microsoft Office and Google Drive • • • • • • • Detail-oriented and precise Exceptional customer service Independent task management Effective time prioritization Advanced problem-solving abilities Flexible and adaptable Proficient in cutting-edge technologies Interests • • • Reading Writing Learning new skill References levi Chikezie - CEO Of Levi's Store, Nigeria- Dr Anashie Ambrose Beluaye - Coordinated Of Imo State University , Nigeria-