Pathrick Celeridad

PATHRICK R. CELERIDAD Blk 6, Lot 10, Life St. Montevista Park Subd. Cainta Rizal, Philippines Mobile number: - / - Email:- EDUCATION Graduated Computer Science & Technology Saint John Bosco Institute of Arts and Sciences Pasig City Philippines EMPLOYMENT RECORD American Lending Finance P.O BOX 5347 Warren, Mi 48090 Phone: - Fax:--Role: Collection Agent October 2022 – Current Collection House International BPO, Inc. 6th Floor 1880 Avenue Building, Eastwood City Cyberpark 1110 Bagumbayan, Quezon City Philippines Role: Account Representative January 2015 – March 2018 Promoted as: Dialer and Workforce Management Support April 2018 – September 2018 Promoted as: Team Leader September 2018 – September 2022 Sitel Philippines 25th Floor, Cyber One Building 11 Eastwood Ave. Eastwood E. Rodriguez Jr. Avenue, Bagumbayan Quezon City Philippines Role: Customer Service Representative April 2012 – December 2014 Techmahindra Limited 5 Eastwood Avenue, Eastwood City Cyberpark E. Rodriguez Jr. Avenue, Bagumbayan Quezon City Philippines Role: Customer Service Representative June 2011 – March 2012 SKILLS Good oral and written communication skills Computer literate in various windows programs such as MS Word MS Excel, MS PowerPoint, and Internet literate Skip tracing (Brief actioning and Full account actioning order) Debt recovery (including further recovery action for debts that are due for legal proceedings) Propose Collection Strategy SME – Subject Matter Expert Coaching direct reports on a weekly basis Facilitating daily huddles with the team Root cause analysis Motivating individuals to achieve common goals Workforce Management Support Scheduling Forecasting Real-time Monitoring Extracting reports from ICBM SUMMARY OF QUALIFICATIONS Able to utilize learned skills well Able to learn easily, adapt positively and effectively to new work environment Able to handle a team up to 15 FTEs or more Competitive and independent Has been working in the BPO industry for more than 10 years No attendance issues CHARACTER REFERENCES Mr. Rheyman LabayMs. Rei Lagrimas SupervisorCountry Director Tech MahindraCollection House Intl. BPO, Inc. - Mr. Tyronne MarginMs. Gina Isuela Operations ManagerSupervisor Sitel PhilippinesAmerican Lending Finance - PATHRICK R. CELERIDAD Applicant