Paras Gaba

Paras Gaba Mohali, Punjab 160071- Results-driven and highly motivated BPO professional with over 4.5 years of progressive experience in customer service, team leadership, and sales. Proven track record of exceeding performance targets, improving customer satisfaction, and driving team productivity. Promoted from Customer Care Executive to Assistant Manager within a short span due to exceptional performance, consistent 100% quality scores, and strong leadership capabilities. Awarded Best Assistant Manager at the TP Awards for outstanding operational contribution and team success. Adept at coaching teams, streamlining processes, and executing sales strategies that boost revenue and efficiency. Seeking new opportunities to leverage leadership and business development skills in a dynamic and growth-oriented organization. Willing to relocate: Anywhere Personal Details Date Of Birth:- Employment Eligibility: India Highest Career Level: Experienced Industry: Business Operations, Customer Service, Sales Total years of experience: 4 Work Experience Assistant Manager - Operations Teleperformance-Chandigarh Full-time 0-15 days notice period October 2021 to Present • Full-time • Successfully handled high-volume customer interactions, ensuring quick and effective resolution. • Consistently achieved and surpassed production and Average Handling Time (AHT) targets. • Recognized for outstanding attendance and reliability with no unplanned absences. • Leading a team of customer care executives to enhance service delivery and operational efficiency. • Implementing strategies to improve customer satisfaction scores, team productivity, and sales conversion rates. • Actively promoted products and services during customer interactions, contributing to increased upsell and cross-sell opportunities. • Collaborated with the sales team to identify customer needs and offer tailored solutions, resulting in improved customer retention. • Coaching and mentoring new employees to achieve performance and sales targets. Senior Customer Care Executive Teleperformance-Mohali, Punjab Full-time January 2021 to October 2021 • Full-time • Started as a Customer Care Executive, handling high-volume customer interactions with a focus on prompt and effective resolution. • Consistently met and exceeded performance targets in both customer service and sales, including upselling and cross-selling products based on customer needs. • Achieved 100% quality scores and demonstrated strong product knowledge, leading to high customer satisfaction and retention. • Promoted as an Assistant manager customer care within 9 months due to outstanding performance, reliability, and contribution to team success. • Recognized for perfect attendance and commitment, with zero unplanned absences. Education Bachelors of business administration in Sales Kurukshetra University - Kurukshetra, Haryana Full-time | May 2017 to October 2020 Scored: 70 12th Pass RKSD School - Kaithal, Haryana CBSE | English medium Passing year: 2017 | Scored: 70 10th Pass RKSD School - Kaithal, Haryana CBSE | English medium Passing year: 2015 | Scored: 82 Skills / IT Skills • Direct sales • Customer service • Business development • Communication skills • CRM software • Senior leadership Languages • English - Fluent • Hindi - Native Awards / Achievements TP Awards January 2025 • Awarded “Best Assistant Manager” at the TP Awards for exceptional performance in leadership, customer service, and sales. • Recognized for consistently achieving KPIs, maintaining 100% quality scores, and driving team success. • Commended for enhancing team productivity, improving customer satisfaction scores, and contributing to operational excellence at Teleperformance. Best Assistant manager April 2024 • Awarded “Best Assistant Manager” for outstanding leadership, consistent achievement of performance targets, and excellence in team management and customer satisfaction. • Recognized for driving significant improvements in team productivity, sales conversions, and overall service quality. • Honored for fostering a high-performance culture and contributing to business growth through strategic planning and proactive problem-solving. Certifications and Licenses Google Analytics Certification Salesforce Certification Six Sigma Certification