Paquita Medina Bodipo

PAQUITA MEDINA BODIPO Senior Customer service Representative CONTACT--Makati city SUMMARY Dedicated Senior Customer Service Representative with 3 years of experience in customer-centric roles. Skilled in resolving complaints and implementing service initiatives to exceed customer expectations. Strong communication and problem-solving abilities, with a successful track record in addressing customer needs. Proficient in Word, Excel, and Outlook, and known for organizational skills and attention to detail. Experienced in leading a team for one year, including scheduling and EDUCATION University 2021 GMS Technology Advance Excel- University of the Cordilleras, Baguio City, Ph Master in development management- University of the Cordilleras, Baguio City, Ph Bachelor of Science in Business Administration, Major in Business Management management tasks, while maintaining a positive attitude in fast-paced environments. WORK EXPERIENCE CUST O M E R SERVICE REPRESENTATIVE - F R E E L A N C E November 2024–February 2025 Ecube Labs (Haulla)- smart waste management industry Manage and address a diverse range of client queries in both English and Spanish, serving the Latino community in the USA. Handle approximately 30 client queries daily via phone calls and emails from various businesses. Continuously monitor messages, emails, and calls to ensure timely and accurate responses. Generate detailed reports on each customer service interaction using Google LANGUAGES Spanish: Native English: Proficient tools (Sheets, Gmail, Drive) and Hubspot CRM to track and manage customer data effectively. SENI O R CUSTOMER SERVICE REPRESENT A T I V E MARCH 2022–September 2024 Apricus Technology INC. Portuguese: Basic Delivering excellent customer service and managing inquiries and French: Basic complaints. SKILLS satisfaction. Identifying customer needs, providing timely solutions, and ensuring Customer Service Maintaining accurate customer records and processing orders. scheduling Developing service strategies and training the customer service team. Leadership - Social Media skills Freelance writer - what I do includes Cover letters, Foreign languages Summaries, Posters, Infographics, and more. Communication skills - Data Entry Chat Support Detail Oriented Professional Sales Management • Seller • Avon Negotiation skills 2014 – 2016 Problem-solving skills Spanish Tutor• Self – Employee Organization and time management skills