Paolo Dela Peña Alvaran-Linkedin Profile : https://www.linkedin.com/in/paolo-alvaran-/
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Work Experiences:
Virtual Assistant March 2022 – April 2024
Handling 7 businesses for the client. (Party Rental Companies, Snow Removal, Digital
Product, Power Washing, Clothing, Sharps)
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Accept bookings (Email, Chat, Inbound and Outbound calls)
Provide customer service by handling concerns - Collections
Canva
Marketing – Email / Social Media
Collection Specialist @ Jp Morgans Chase Bank
JP Morgans Bank @ Bonifacio Global City
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June 2020 – feb 2022
Locate and Contact debtors
Build trust with debtors
Negotiate and provide payment plans
Handle customer’s questions and complaints
Investigate and resolve discrepancies in payments or accounts
Delegate Sales Executive / Team Lead Intern @ VOXBURNER
Microsourcing @Pasay City Moa
March 2019 – April 2020
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Invite decision makers from biggest brands in UK and US to attend our Marketing Event.
Keeping up to date with relevant industry news
Planning my working day in order to achieve team's objectives, record and meet/
exceed pre-agreed KPI’s
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Lead Generation
Customer Service Representative @ EBAY
Eperformax @Macapgal Pasay City
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July 2017 – April 2019
Answer questions around billing, shipping buying and selling
Provide walkthrough
Troubleshooting
Homebased appointment setter @United Agency - Lockton Co. - Russel Insurance Grp. WFH –
Feb2017 – June 2017
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Cold calling to look for prospects
Lead generation
CSR/Debt collector @Walmart & Sallimae Private
Iqor Philippines @ Dasmariñas Cavite
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March 2015 – Feb 2017
Collect payment from Loanees / Borrowers
Accepting orders and answer general questions
Provide walkthrough
Explain Billing
Customer Service Representative @ Hotel Tonight
Task Us Inc @Imus Cavite
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Jan 2014 – Jan 2015
Accept Hotel Bookings
Sales Associate @ Dickies Concept Shop Boutique
SM Dasmariñas Cavite
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Feb 2011 – Feb 2012
Sell products
Manage financial transaction
Provide Customer Service
Quality Inspector @ FTN Garments
GMA Cavite July 2010 – Jan 2011
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Monitor the quality of outgoing products
EDUCATIONAL BACKGROUND:
Bachelor of Science in Marketing Management
Lyceum of the Philippines University – 2008 – 2010
Trainings Attended:
FB Ads Training - 2024
IELTS - 2014
Global Communication & Management Academy – 2017
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