Paolo Alvaran

Virtual Assistant March 2022 – April 2024

Handling 7 businesses for the client. (Party Rental Companies, Snow Removal, Digital Product, Power Washing, Clothing, Sharps)

•     Accept bookings (Email, Chat, Inbound and Outbound calls)

•     Provide customer service by handling concerns - Collections

•     Canva

•     Marketing – Email / Social Media

Collection Specialist @ Jp Morgans Chase Bank

JP Morgans Bank @ Bonifacio Global City               June 2020 – feb 2022

•     Locate and Contact debtors

•     Build trust with debtors

•     Negotiate and provide payment plans

•     Handle customer’s questions and complaints

•     Investigate and resolve discrepancies in payments or accounts

Delegate Sales Executive / Team Lead Intern @ VOXBURNER

**Microsourcing @Pasay City Moa                 March 2019 – April 2020 **

•     Invite decision makers from biggest brands in UK and US to attend our Marketing Event. 

•     Keeping up to date with relevant industry news

•     Planning my working day in order to achieve team's objectives, record and meet/ exceed pre-agreed KPI’s

•     Lead Generation

Customer Service Representative @ EBAY

Eperformax @Macapgal Pasay City              July 2017 – April 2019

•     Answer questions around billing, shipping buying and selling

•     Provide walkthrough

•     Troubleshooting

Homebased appointment setter @United Agency - Lockton Co. - Russel Insurance Grp. WFH – Feb2017 – June 2017

•     Cold calling to look for prospects

•     Lead generation

CSR/Debt collector @Walmart & Sallimae Private

Iqor Philippines @ Dasmariñas Cavite        March 2015 – Feb 2017

•     Collect payment from Loanees / Borrowers

•     Accepting orders and answer general questions

•     Provide walkthrough

•     Explain Billing

Customer Service Representative @ Hotel Tonight

Task Us Inc @Imus Cavite                          Jan 2014 – Jan 2015

•     Accept Hotel Bookings

Sales Associate @ Dickies Concept Shop Boutique  

SM Dasmariñas Cavite **                                 Feb 2011 – Feb 2012**

•     Sell products 

•     Manage financial transaction 

•     Provide Customer Service

Quality Inspector @ FTN Garments

GMA Cavite July 2010 – Jan 2011

•     Monitor the quality of outgoing products

EDUCATIONAL BACKGROUND:

Bachelor of Science in Marketing Management

Lyceum of the Philippines University – 2008 – 2010

Trainings Attended:

FB Ads Training - 2024

IELTS - 2014

Global Communication & Management Academy – 2017