About Me
Dedicated and results-driven professional with a strong
background
in
customer
service,
auditing
and
administrative task, seeking a challenging role where I can
leverage my expertise to drive operational excellence and
contribute to the financial success of the organization.
Education
PAMILA NICOLE
ANN
ESTRADA
Contact
Blk 6 Lot 2 Phase 1, Teresa Homes,
Brgy. Tibag, Tarlac City, Tarlac
(--
Skills
Analytical Skill
Problem Solving
Flexibility
Communication Skill
Hotel and Restaurant Management-
Philippine Women’s University
Hotel and Restuarant Services-
Philippine Women’s University
Work Experience
Guerilla Staffing Solutions
Hirotec
April 2024 - present
Scheduler / Service Coordinator
• Answering customer inquiries at the Customer
Service Centre.
• Allocating work and scheduling technicians and
subcontractors.
• Planning and coordinating maintenance activities.
• Issuing purchase orders for necessary materials
and services.
• Ensuring technician job hours comply with company
standards.
• Managing contract KPIs and performance tracking.
• Processing technician timesheets.
• Providing internal business support for operational
efficiency.
BEEPO INC Metropolitan Group Australia-
Service Support Officer October 2023- April 2024
• Assist with Daily auditing as required
(reviewing jobs, sending messages to
technicians using the Auditor account if required)
• Respond to Google reviews
• Timesheets
• Laserfiche entries
• Taking call center overflow calls Relevant
administrative duties as required
Auditor November 2022 October2023
• Audits booked technician’s work per job done
and ensure that job was done in compliance to
Australian regulations.
Customer Service Representative
March 2022-October 2023
• Assists customers in booking appointments
for their plumbing, electrical, roofing, and air
conditioning issue. Answers account inquiries.
SITEL PHILIPPINES YOUR SPENDING
ACCOUNT, ALIGHT SOLUTIONS September 2019
- March 2022
Customer Service Representative
• Administer FSA, HSA, and HRA
• Answers account inquiry such as balance, plan
provision, reimbursement process, online access
troubleshooting, and card request
• Counsel expense eligibility and documentation
sufficiency for claim reimbursement and card
substantiation
• Asses and analyze information to identify
account issue and provide appropriate resolution
Worklfow Sweeper
• Check tickets in a daily basis to monitor the
progress of each tickets.
• Follow up with customers for the outcome or
gather more information to help internal team
resolve the issues.
• Ensuring that tickets are all routed to the right
internal department.
