Pamila Nicole Ann Estrada

About Me Resourceful and tech-savvy professional with over four years of experience in service coordination, customer support, and administrative operations. Skilled in handling technical queries, coordinating field service operations, and delivering effective client communication. Experienced with CRM tools, ticketing systems, and troubleshooting support workflows. Adept at working in fast-paced, remote team environments with a proactive, solutions-focused mindset. Education PAMILA NICOLE ANN Hotel and Restaurant Management ESTRADA Hotel and Restuarant Services - Philippine Women’s University - Philippine Women’s University Contact Work Experience Blk 6 Lot 2 Phase 1, Teresa Homes, Brgy. Tibag, Tarlac City, Tarlac Phlippines (- - Skills Analytical Skill Problem Solving Flexibility Communication Skill ALLIED PUMPS 2025 - present Admin Assistant August 2025 - present Answering incoming calls Qualifying the call and assisting the caller when possible Directing calls Taking and forwarding phone messages via email and or voicemail Filing of daily paperwork and work packs Maintaining a clean and productive working environment Report generating as required by Admin Supervisors Timesheet editing Data Entry Creating Purchase Orders Ordering staff lunches and kitchen supplies Assisting Accounts with PO reconciliations Document Formatting HIROTEC 2024 - 2025 Scheduler / Service Coordinator April 2024 - August 2025 • Handle customer inquiries at the service center. • Raise Reactive and Quoted Calls. • Coordinate work orders for callouts and maintenance. • Arrange site access with clients for technicians. • Allocate work and schedule technicians and subcontractors. • Assist with site induction processes. • Provide job status updates to clients. • Send service reports when required. • Plan and coordinate maintenance activities. • Issue purchase orders for necessary materials and services. • Ensure technician job hours comply with company standards. • Manage contract KPIs and performance tracking. • Process technician timesheets. • Provide internal business support for operational efficiency. METROPOLITAN GROUP AUSTRALIA 2022 - 2024 Service Support Officer October 2023- April 2024 • Assist with Daily auditing as required (reviewing jobs, sending messages to technicians using the Auditor account if required) • Respond to Google reviews • Timesheets • Laserfiche entries • Taking call center overflow calls Relevant administrative duties as required Auditor November 2022 - October2023 • Audits booked technician’s work per job done and ensure that job was done in compliance to Australian regulations. Customer Service Representative March 2022-October 2023 • Assists customers in booking appointments for their plumbing, electrical, roofing, and air conditioning issue. • Answers account inquiries. ALIGHT SOLUTIONS 2019 - 2022 Worklfow Sweeper January 2021 - March 2022 • Check tickets in a daily basis to monitor the progress of each tickets. • Follow up with customers for the outcome or gather more information to help internal team resolve the issues. • Ensuring that tickets are all routed to the right internal department. Customer Care Representative September 2019 - March 2022 • Administer FSA, HSA, and HRA • Answers account inquiry such as balance, plan provision, reimbursement process, online access troubleshooting, and card request • Counsel expense eligibility and documentation sufficiency for claim reimbursement and card substantiation • Asses and analyze information to identify account issue and provide appropriate resolution