Pamela Okonkwo
Yaba, Lagos | --Detail-oriented, versatile, Sales Representative and Customer Service Professional with over 3 years
of experience dedicated to providing exceptional support aiming to leverage my abilities to complete
tasks on time. Innovative professional, who; strive in fast-paced, virtual, or physical environments,
and follows standard/established procedures cum best practices to consistently meet all customer
expectations. Self-motivated and goal-driven with expertise in communication and
negotiating, driven to provide superior quality customer service. Innovative in leveraging
extensive knowledge of products and services as well as creating solutions for customers to
drive loyalty, retention, and revenue.
EXPERIENCE
Customer Service Representative Intern
May 2022 - Dec 2022
Digital Witch Support Community, Lagos
● Delivered exceptional customer service to every customer by leveraging extensive
knowledge of products and services and creating welcoming, positive experiences.
● Followed up with customers about resolved issues to maintain high standards of
customer service.
● Met customer call guidelines for service levels, handle time and productivity.
● Developed and updated databases to handle customer data.
● Handled over 50 calls per shift signing up new customers, retrieving customer data,
presenting relevant product information and cancelling services.
● Conferred with customers by calls or in-person to provide product or service
information on Zendesk, Intercom.
● Analyzed and collected customer information to prepare product or services reports
using Hubspot.
SQL Developer Intern
May 2022 - Nov 2022
Century Gateways Limited, Ekiti State
● Created and updated database designs and data models using implementations on
MySQL
● Created and Updated new tables for various projects and tasks to improve database
functionality
● Data entry, spreadsheet creation, and maintenance of lists for importing databases
from Microsoft Access and Excel.
● Assisted the programming team to create procedures, forms, and reports and
developed user applications for supermarkets maintenance
● Extracted data from XML files to populate MySQL database in PHP
Telemarketing Sales Representative
Jan 2021 - Nov 2021
MelBD Services Limited, Lagos
● Generated records of contacts, accounts, and orders using Apollo.io, Lead scrape, and
GoHighLevel.
● Scheduled appointments for sales representatives to meet with prospective customers
and for customers to attend sales presentations using Calendly, Google Calendar
● Delivered prepared sales talks, reading from scripts that described products and
services, to persuade potential customers to purchase products and services.
●
Record names, addresses and reactions of contacted prospects into the database using
Microsoft Excel
● Actively listened to customers, handled concerns quickly and escalated major issues
to the supervisor.
● Built prospect lists of potential new customers through research and identification of
business opportunities.
Sales Representative
Apr 2017 - Feb 2021
Great Kenwood Ventures, jimeta-Yola
● Met with existing customers and prospects to discuss business needs and recommend
optimal solutions.
● Developed and delivered engaging sales presentations to convey product benefits.
● Created professional sales presentations and seminars to effectively demonstrate
product features and competitive advantages.
● Achieved monthly sales goals by promoting product benefits and enrolling new
clients.
● Increased sales by offering advice on purchases and promoting additional products.
● Retained excellent client satisfaction ratings through outstanding service delivery.
● Increased sales by offering consultation on products and services and applying
customer service and upselling techniques.
● Reached out to customers after completed sales to evaluate satisfaction and determine
immediate service requirements.
● Evaluated inventory and delivery needs and optimized strategies to meet customer
demands.
● Determined problem areas and resolved issues related to profitability and business
objective achievement.
EDUCATION
Human Resources Management
International College of Safety and Management Professionals, Ekiti
Jan 2022 - Apr 2022
Bachelor of Technology (B.Tech.) - Forestry and Wildlife ManagementOct 2015 - Sep 2021
Modibbo Adama University Of Technology Yola, Yola
SKILLS
Persuasive Techniques, B2B Sales, Google Suite, Upselling Products and Services, Data
Entry and Maintenance, Inbound and Outbound Calling, Escalated Calls Management, Cold
Calling, Sales Proficiency, CRM Software, MS Office, Database Updates, Prospecting and
Cold Calling, Lead Generation Management, RDMS Development and SQL
LICENSES & CERTIFICATIONS
Human Resource Management Certifications
ICSMP - Certified Compensation and Benefit Professional
2022
